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Automatic changing of status from 'solution Provided' to 'Closed' in Given time

Former Member
0 Kudos

Hello ,

How to close the Incident automatically after any particular status in a limited time duration.

For Ex.

If a status of the incident is 'solution Provided' and Customer is not closing the Incident then how the incident will get closed automatically after 7 day of status 'Solution Provided'.

Is there any report which can help me close the incident after 7 days.

Thanks in advance for your Help

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Shashank,

You can consider report AI_SDK_SP_AUTO_CLOSE  and post about report:

Note 1957834 - Performace improvement for AI_SDK_SP_AUTO_CLOSE


BR,

K.

Former Member
0 Kudos

Hello Kamil ,

I made a copy of this report and used it and given the time frame as 1 day but its not closing the incident automatically.

Can you please tell me more about this report.

Former Member
0 Kudos

Hello,

Please check entry in column "Transaction type" and your incident, i think there are different.

BR Bakhtiyar Jaikbayev

Former Member
0 Kudos

Yep ,

Try as Bakhtiyar Jaikbayev wrote more over save your settings as a variants and schedule this report to your needs.

BR,

K.

Answers (0)