on 01-28-2014 12:21 PM
Hello ,
How to close the Incident automatically after any particular status in a limited time duration.
For Ex.
If a status of the incident is 'solution Provided' and Customer is not closing the Incident then how the incident will get closed automatically after 7 day of status 'Solution Provided'.
Is there any report which can help me close the incident after 7 days.
Thanks in advance for your Help
Hello Shashank,
You can consider report AI_SDK_SP_AUTO_CLOSE and post about report:
Note 1957834 - Performace improvement for AI_SDK_SP_AUTO_CLOSE
BR,
K.
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Yep ,
Try as Bakhtiyar Jaikbayev wrote more over save your settings as a variants and schedule this report to your needs.
BR,
K.
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