Hello,
I´m customizing the Service Desk of Solution Manager to send a menssage to ask for support. When I click in "new" that is located in the Service Desk window of SOLUTION_MANAGER transaction, it opens a screen to create the new message. But it should show all the SAP components, it doesn´t show anything. If I go to dswp_csncomp table (software components) is empty. I found out that this information should be downloaded from SAP using RFC destination SAPOSS.
If I test the RFC destination I get this error:
ERROR connection to host 204.79.199.2, service sapdp99 timed out
LOCATION SAP-Server NameServer_SID_00 on host NameServer (wp 1)
DETAIL NiPConnect
COMPONENT NI (network interface)
COUNTER 34
MODULE nixxi.cpp
LINE 1070
RETURN CODE -12
SUBRC 0
RELEASE 640
TIME Thu Oct 27 17:59:56 2005
VERSION 37
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This is the actual configuration of SAPOSS:
Connection type: 3
Technical Settings
******************
Load Destrib: Yes
Target system: OSS
Msg. server: /H/204.79.199.2/S/sapdp99/H/oss001
Group: EWA
Save as: IP Address
Logon/Security
**************
Language: EN
Client : 001
User: OSS_RFC
Password: CPIC
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How can I solve this problem??, Can I get the software component from another place without using SAPOSS??
Thanks for the help in advance,