I have been working as SAP MM support for years. There are problems the system often has slow performances.
sometimes, the slowness was caused by backgroun job long running, but sometimes it was caused by user upload program.
We often see lots of lock entries in system, so we montior SM12, we also use Tidal monitoring tool to detect some important transactions, long time job running and the lock entries, to identify the possible cause and try to fix.
The system has been improved but our users feel the slowness from time to time.
So, I have questions for you!
1. Any tools you used and improved SAP system?
2. Any proactive solution can be made before users complain?
Thank you in advance