Solved: Crystal Reports 2013 - SP2 availability

We recently (this month) upgraded from Crystal Reports 2011 to Crystal Reports 2013. The download link we were given was for Service Pack 1. I understand that Service Pack 2 was released in late November 2013 but there is no download link for SP2. Would SAP please provide a download link for SP2?

Thank you.

SAP Managed Tags:
SAP Crystal Reports

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Accepted Solutions (1)

Hi,

i have the same Problem, too.

I tryed to call the Support an mailed emea Support.

no one was able to provide a link to the Crystal reports 2013 Service packs Downloads.

please be so Kind and share a new valid one.

thanks

Benjamin

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To everyone looking for updates for Crystal Reports 2013 / 2011 / 2008.

I used to upload the updates manually and surreptitiously to the SAP ftp server. Unfortunately the server would only keep the files for 30 days. Uploading all of the files manually started to be a fair amount of work when you consider the number of files. Now, with a recent change at SAP, the ftp server only holds the files for 21 days. I simply do not have the bandwidth to keep updating these download links, never mind that I was actually going against SAP policy.

I would urge all of you needing these files to contact the SAP Customer Interaction Center or Sales (NA: 866-681-3435, WW offices), see what they tell you.

BTW.; CR 2011 updates can be found here:

http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm

With apologies

- Ludek

Thank You Ludek

I appreciate your efforts.

P.S.

Sap is driving me crazy ....

why 2013 service pack aren't available as they were for previous version .... who knows ???

Hi guys,

SAP is driving me crazy as well...

I've contacted the Customer Support - opened up a ticket and till now I've got many "out of the box" replies...

BUT still no valid download link.

Why I have to contact Customer Support to simply get a product SP????

Do I need to check for another product?

Seems like SAP doesn't likes their customers anymore....

OMG - Update...

Answer from support:

I've bought the wrong product... I have to purchase CR 2013 SP3

I've bought CR 2013 Upgrade License.

So upgrade licensed aren't supplied with service packs?

Hi Peer

Can you please post the Incident number? I'd like to see what I can do.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

I am really confused and pretty upset. I have been using Crystal Reports since 2008. I do not understand why these updated service packs are not linked to the software manager that comes with the product.

What is ever worst is why they are not on the website like they were in the past versions. What the hell is going on here?

I just purchased 2013 upgrade and this is not more than 2011 with no enhancements! It does not even work properly. I tried to import a spreadsheet database from Excel and I get a login error code 0x80040154.

Paid $295 for a piece of crap. 2011 never gave me any problems and I thought the Dashboard was incorporated in 2013 so I upgraded. Tell you now I will never buy another SAP product again. Ill make sure I let Hasso know too I see him at the Sharks games.

Hi Ludek,

Thanks for your answer.

I've just checked for the incedent number, but there was no id provided.

I had contact with the following people:

<email removed> (Why is Dell handling the support?)

I've opened up the request on the SAP Customer Licensing Portal:

#RT# Customer Support Request for SAP Customer Licensing Portal: CR 2013 SP3

Hopefully this will help you.

Regards,

Peer

Message was edited by: Ludek Uher Email removed as this is against SCN Rules of Engagement ( http://scn.sap.com/docs/DOC-18590 )

Hi Peer

I feel your pain re. updates - have for years as you can see by this 5 page thread, which BTW., is not the only one on the subject of updates for CR. If you can highlight this to Hasso, I'll be in your debt until I'm pushing up daisies , as I have not had any success moving this issue along.

Re. Incident number. Phone Incidents are created here:

Crystal Single Case Technical Support - SAP Business Objects US Online Store | SAP Online Store

Customer Support Request for SAP Customer Licensing Portal, is not support.

Remeber these are Community Forums, not technical support. As such any member of the community may choose to help you out. I am not sure how you contacted or been contacted by Dell. If Dell initiated the contact and gave you her email, that is her choice (BTW., I removed the email from your post as this is not allowed as per the SCN Rules of Engagement).

Now, reading your post, I'm a bit confused on where we stand at this point and I am thinking that creating a new Discussion with the current issue will be the best thing to do. I am sure we can help you out, but I need you to go with the actual and current issue please.

With apologies,

- Ludek

Hi Ludek,

Thanks for your efforts.

One really friendly guy from SAP Austria helped me now.

There's already a SP04 release.

Sorry, I don't understand this SAP philosophy to annoy their customers and not providing updates even by the integrated update tool the easy way - like every other company.

Regards,

Peer

Thanks for your efforts Ludek.

Unfortunately I too have been struck with the same issue as everyone else here. Would like to bring our Crystal Reports 2013 (SP1) install up to date to fix an issue I am having.

Took your advice tonight and phoned the customer interaction center to ask for a link. After 15 minutes on the phone and being guided around the SAP website to try and find it (which I had already done) and being put on hold a couple of times, was advised that there is no direct link and because we don't have a maintenance contract we can't sign up for the Marketplace to get it. Was actually advised by the support rep to put a post up on the forums and see if someone will post a link!

It is rather farcical, I have to say.... I've been in the IT game for a fair few years and really don't remember seeing anything so ridiculous.

If someone can help, that'd be great, if they can't well I guess I'll just have to live with it, either way one can't help but conclude that it's a typical big company that doesn't care about their smaller customers.

download the latest trial from sap website and install it with your installation key.

then you are updated to the latest servicepacks and builds.

the trial can be downloaded on sap website.

all further updates can be downloaded with the build in sap cr updater.

Hi Benjamin

Many thanks for noting this. This is a very new update - finally - something we were asking for a long time ago as a temporary work-around to the downloads issue. The Service Pack is 4 - which is the latest. Hopefully once SP 5 is released, the eval page will get the update also. Now, if you already have a previous version of CR 2013 (v. 14.1.x) and you try to install the current SP 4, you will get the following:

So you have to uninstall the current SP - BUT*************(!) make sure you have backed up your keycode!

Once the uninstall is completed you can install the eval and use your permanent keycode when prompted.

And a bit of an FYI re CR 2011 (v. 14.0.x), the SP downloads for that version are here:

http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm

Note that all SPs are cumulative.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

Thankyou. I didn't initially consider this option given the OP said the download (at the time he purchased) was out of date. And I wasn't keen to download 700mb and go through the whole uninstall/install process without knowing for sure it was current anyway...

I've got my install up to date with SP4 now which is good. Thanks for the suggestion.

Unfortunately it didn't fix my problem (program crashes when trying to link tables) and after many hours of troubleshooting and trying different solutions suggested here I've given up on it.

Could you be a bit more specific.

Do I only have to uninstall the SP I'm currently on (SP2 patch 3 in my case) or should I uninstall ALL SP's I have installed (SP01, SP02 and SP02 patch 3).

Also, is there a quick way to find your registration code without bothering the IT-department?

Read the blog An Update for the Saga of Service Packs for CR 2011 / 2013 to find out how to get the latest Service Packs for CR 2011 and CR 2013

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

I have been searching for the CR 2013 SP4 download. Can you point me to link please

Answers (7)

Crystal Reports 2013 - SP4 avaliability

http://goo.gl/ShC0Om

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The link does not exist anymore. Any other working links

yeah - never ending story...

I've been noticed that SP5 is already out there, but not the hack any idea where to get it.

You could try this link for the download of SP4 - you have to sign in and download it via the trial section.

http://www.crystalreports.com

Please remind Ludeks comment - save your license key prior upgrading - it's a full install.

Maybe someone will find the SP5 download link.

Thanks

At last downloaded full sp4. Why is the SP only file not available any more. In that case, we need not uninstall and install the new full build

Now the hunt begins for SP5

Please, contact sales:

866-681-3435, 1-800-677-7271

http://www.sap.com/contactsap/directory/index.epx

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

Hi Ludek,

may I have a link for sp2 or sp3 ?

All the ones I found in this thread are no more valid

thanks

Enzo

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Call 1-866-776-6567 ask for a link to download SP3.
SP3 is full install, you will have to uninstall and reinstall.

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How do I get this update. Just bought the new 2013 it says it is version 14.1.1.1036.

This website is hard to navigate to find software updates.

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Thank You for the Update for 2013 SP3.

Hi,

I have been following this thread since I got SP2. I was hoping for a link to SP3 but there isn't one.

Was it sent via a private link? If so could I please have access to it as well so I can keep my system up to date.

Regards,

Shaun

I, too am in need of SP3. thank you.

Same here.

Thanks.

Recent purchase here as well.

Will need the links to all needed service packs. SP2 SP3.

Thank you very much for your help.

Mike, let me know if you do not have access to SMP and I'll provide an ftp link for you.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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Ludek, I don't have access to SMP, so would you provide me with the ftp link?

Thank you so much.

Mike

Here ya be:

https://share.sap.com/a:328ro3/MyAttachments/6e331823-b955-4acf-9b6c-6d036ba923d7/

As an FYI for those seeing this Discussion at a later time. The above link will expire on Feb 23, 2014. I'll refresh it at that point.

- Ludek

Ludek,

I've downloaded the file about 5 times but still cannot open the zip. It says it's 143MB. Should it be larger?

Thanks again.

Ludek,

Forgot to mention, it says on the link you gave that the file is 143MB and what I downloaded was 143MB. So, I'm wondering if when it got uploaded to the site whether it all didn't make it, which is why I can't open the download?

Thanks.

Mike

Well, what is interesting is that the directory I am uploading it from says that the file is 147.34MB, but the ftp says 143.88. So it looks like something did not go right with the upload to the ftp. Stand by while I re-upload the file. I'll post the new link here.

- Ludek

And yeah, I could not resist testing the download. Sure enough;

! C:\TESTS\cr2013 sp 2\51047194.zip: The archive is either in unknown format or damaged

Another 5 minutes and we should have a new upload.

- Ludek

Thank you, Ludek.

Mike

2nd upload done and same size.... I'll have to ask around here as to what's up with that. Unfortunately, everyone that might know is gone for the weekend so we'll have resolve this on Monday.

Sorry.

- Ludek

Thanks for trying, Ludek.

Mike

The SP1 was 650MB.

Ludek, any luck on uploading SP2? Thanks.

Mike

Sorry Mike, not yet. I've contacted a few people, see if they can help. I also tried uploading in a slightly different way - no go there either. I'll keep you posted.

- Ludek

Thanks.

Mike

Here is a link that works. At least it did for me. I'll keep my fingers crossed.

https://share.sap.com/a:cx4de2/MyAttachments/f393a3f0-158a-47ac-9506-0a68bce206ba/CR201302_0-2001087...

- Ludek

It worked! Thanks so much, Ludek.

Mike

Perfect. And apologies for all this download nonsense we have to go through...

- Ludek

thanks man
link is alive (y)

Dear Ludek Uher,

would you be so kind to refresh your link?

Thanks!

Done. This link will be good to March 28. Please note that this is an incremental build. E.g.; you must have CR 2013 with a lower SP already installed..

https://share.sap.com/a:328ro3/MyAttachments/7f6ee0bf-4a16-494a-b8ca-3dac42b352a8/

And many thanks for the heads up

- Ludek

Thanks for the link Ludek, but it looks like the file is corrupt:

Extracting dunit\shared.tp.aurora.poco-4.0-core-32\content.cab

CRC failed in dunit\shared.tp.aurora.poco-4.0-core-32\content.cab

Unexpected end of archive

I've tried the download with two different browsers. Same result.

Could you check the file on your side and re-upload a working version?

Thanks!

Hi Freek

Please try this link:

https://share.sap.com/a:328ro3/MyAttachments/ac07f0b0-c4f4-4b10-ab05-e90fbadd3e4c/

and please do let me know if it worked

- Ludek

This one fails a bit further along the installation:

Apparently I don't meet the prerequisite "Minimum support package version".

Information: This update is for SAP Crystal Reports 4.1, which has not been found on the system. Install it and then continue with this installation

I also noticed this is 2013 SP2 Patch 3. Maybe I need one of the earlier Patches first?

I'm currently on version 14.1.1.1036

I am so sorry about all of this nonsense. Please try the file from this link:

https://share.sap.com/a:328ro3/MyAttachments/4c206fbc-0073-4ffe-8e84-4ffb1d8b2183/

The above file is for CR 2013 SP 2.0

The one I gave you before was for CR 2013 SP 2.0 patch 3. E.g.; if the CR 2013 SP 2.0 installs for you, you should also be able to then run the patch 3 - that would get you as current as things get. Please do let me know if this worked.

With apologies and many thanks,

- Ludek

Thanks, that seems to have worked. I'm now on SP2 patch 3.

Now, final question: is there any way to stay current with the patches and service packs?

You're going to laugh cause this is very laughable.

Unless you have a support contract, you can not stay current automatically.

And you can not get a support contract, unless you have an enterprise product (e.g.; BI 4.x).

Can't say anymore than that...

- Ludek

Hi,

I have also bought Crystal Report 2013 vşa şnternet with Sp1. But I coudn't get Sp2. Can You help me.

Mehmet BAKITKAL

The link I provided on March 4th for Freek should work for you also(?).

- Ludek

Hi Ludek,

I have recently downloaded and installed Crystal Reports 2013 for Server 2012 R2 but the trial download is only SP1.

I eventually after several hours trying get it to load have got somewhere. It was missing a Microsoft Visual C++ 2005 Redistributable. Which means Crystal Reports has the worse installer known to man as any novice knows how to include these files. I had to trace through crash logs to work this out by the way, so the average person isn't going to know this.

Anyway it now loads shows the trial dialogue box and promptly crashes when I click ok.

After digging around the terrible support which included phoning sales to be transferred to support who wanted me to call a US number for actual support (UK based), and trying to use a chat session which is only open during US hours, I came across an article which you posted mentioning a link to a pdf which says only SP2 is compatible with Server 2012 R2. Even though the trial section makes out its just a "simple" install.

If I could find any other software that works with our legacy software and has WPF compatible development tools, I would pay multiple times the cost of Crystal Reports and happily jump ship, unfortunately I haven't found such software. Maybe I should make my own I could even offer support!

So after searching for a download for SP2 I eventually have to come to a forum to find a post hidden away where you have been so kind to single handily try and support a major piece of software from a giant in the software industry. (I personally don't know how you manage it all).

Enough with my ranting now, could you please refresh the link so I can even attempt to trial this latest abomination of a program?

Regards,

Shaun

Hi Shaun

First here is a link to an ftp container that has SP 2 for CR 1013:

SAP Box Attachment

Next, I want to apologize for the difficulties. I think your feedback is extremely valuable and I will make sure it is forwarded to the appropriate parties.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

Hi Ludek,

Thanks for the link, I now have CR2013 up and running.

I wish you luck with trying to convince management that Service Packs to fix broken software should be available to all, easily.

Regards,

Shaun

Hi Ludek,

I believe I'm in the same boat; I have CR 2013, SP1 (version 14.1.1.1036), and would like to upgrade to SP2. Is there a way to provide a link to SP2 that I can use? If there's another way to gain access, that would be fine as well.

Thank you so much!

Drew Jarvis

The latest SP for CR 2013 is SP 3 now. Would you be interested in that one or do you want to stay on SP 2?

- Ludek

Hi Ludek,

SP3 would be great! Do I need to upgrade to SP2 first or can you jump straight to SP3?

Drew

Whenever you're ready I'm ready for the SP3 update. Thanks Ludek!

Drew

Looking forward to you posting SP3, Ludek.

I would also like a link to the SP3 download.

Thanks,

May I get a link for CR 2013 Developer SP3?

Can we apply this to SP1, or is SP2 a requirement?

hi Steve, the link I was given ( thankyou very much by the way) was for the full SP3 install. I had to uninstall SP2 then the SP1 trial I had installed initially before I could install this.

Make sure you have your key ready as its required for the installer.

Regards

Shaun

I saw your request, but I didn't see a link posted by Ludek. The last think I see from him in the thread is from June 13th confirming if you wanted SP2 or SP3.

Hi Ludek,

I am a Sales employee for SAP Germany and one of my customers requires a download link für Service Pack 2 (or higher) for the SAP Crystal Reports Standalone Solution on short notice. Can you please help us out?

Thank you very much and kind regards!

Sebastian

Hi Sebastian

Unfortunately, with reference to my posting on this thread - Jul 18, 2014, only suggestion I have is for you to download the SP from SMP and upload it via SAP Mobile Document.

- Ludek

Hi Mike,

If you have access to the Server Market Place, you could log in to SMP and download from there.

I'm guessing Ludek Uher can help otherwise.

-Abhilash

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Hi Mike,

May be SP2 is under Ramp-up stage. Best way to get proper link, create a SAP support ticket.

-Sastry

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Crystal Reports 2013 - SP2 availability

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