Skip to Content
Jan 22, 2014 at 11:41 PM

Log of Customer Account Display



At our IS-Utility customer who is using CRMB, there is a requirement to know who (within Company) has accessed a customer account for display.

This is required for privacy of customer information.

I know one way is to restrict account display with authorizations. But this does not provide information on who (within Company) has accessed the customer account for display of information.

Is there any such logging being used at any customer and how this is done?

Thanks and Regards,
Umesh Patil