What is the BAPI for interaction center in webui

[Former Member]

What is the BAPI for interaction center and interaction transaction  in webui ?

[sumeet_gehlot]

Hi,

One way to create interaction  is to check how report CRM_CALL_ACTIVITY_INTERFACE works (it uses BAPI BAPI_ACTIVITYCRM_CREATEMULTI).

other way is

For example, you can create it using CRM_ORDER_MAINTAIN and CRM_ORDER_SAVE function modules, or you can also create it using the BOL model provided in CRM.

Maybe the easiest way for simple data is the first  way I've told you. But for more complex scenarios, this two last options are more complete ).

Regards,

Sumeet

[Former Member]

What is the BAPI for interaction center and interaction transaction ?

[devashish_bhattacharya]

Hi Vipul,

What exactly do you want? We didnt understand your actual requirement. Please specify

Regards,

Devashish

[Former Member]

Hi Devashish

We have Enhancement on Interaction Record and Interaction History ? I need  Which Bapi using for interaction history and interaction History ?

[former_member211707]

Hello Vipul,

BAPI_ACTIVITYCRM_CREATEMULTI is used for Create Interaction Record. But, tell me exact requirement for which you want to know BAPI.

Thanks,

Amit

[devashish_bhattacharya]

Hi Vipul,

Are you pointing towards BAdis? ( as you specified enhancement )

Please have a look at this BAdi :

Hope it helps.

Regards,

Devashish