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Former Member

Configuration Survey Forms in Solution Manager 7.1

Hello,

I can't find documentation about Survey Forms, and start configuration independently, but i have issue when open survey template via WebUi,

Service cannot be reached!!!

Please help to resolve issue.

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    Former Member
    Mar 04, 2014 at 08:51 AM

    Hello Gurus,

    I activate all /default_host/sap/bc/bsp/sap/ svy_h , svy_m, svy_popups, svy_s

    and my survey were displayed in bsp, but now i have problem to sent survey via popup window.

    SPPFCADM:

    Setting for Action Definition:

    What parameter could i set in method SEND_SURVEY for popup window with survey form ?

    P.S.

    When i see scheduled action, i see that action YMIV_SEND_SURVEY in yellow, is it normal ?

    BR, Baha


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    • Former Member Former Member

      You need to review the following steps:

      1. Generate the link on the "CRM_SURVEY_SUITE"

      2.Add that link in your Mail Form with this specific description "Customer Satisfaction Survey"

      3. Validate that you have defined URL Parameters for internal/external Customer Surveys (SPRO->Customer Relationship Management-> Transactions -> Settings for Service Request ->Curtomer Survey ->Define URL Parameters for Customer Surveys).

      Regards.

      Captura.JPG (43.1 kB)
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    Former Member
    Feb 06, 2014 at 12:02 PM

    Hello Bakhtiyar,

    I think you should check whether the service is activated.

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    • Former Member Former Member

      Have checked/ensure switching over to the ABAP based

      internal CAT Server. Please follow the steps provided below to that.

      1. Execute transaction SE80
      2. Select Repository Browser
      3. Choose Class/Interface and enter CL_SURVEY_CATSERVER
      4. Expand methods and double click on SET_CATSERVER_ABAP
      5. Press F8
      6. Execute the method SET_CATSERVER_ABAP by clicking on the icon
      7. Press F8 again
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    Former Member
    Jan 22, 2014 at 04:41 AM

    Hi BAkhtiyar,

    Pls refer below links for similar scenario ,

    Regards

    Nayeem

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    Former Member
    Feb 06, 2014 at 02:30 PM

    Make sure you have activated /default_host/sap/bc/bsp/sap/svy_h , svy_m, svy_popups, svy_s. Also, implement manual steps in OSS Note 1842704. The error message is misleading but it seemed to fix my issue once I generated the survey using the report. You may have to implement OSS Note 1835143 which contains the report.

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