on 01-17-2017 1:39 PM
Hi pros,
How can I manually create a social media profile in C4C?
Business case:
There is an individual client in C4C that is already used in leads and opportunities. During the sales process customer provides his Facebook account, but I am only able to select an existing social media profile in customer record.
I only found 2 ways of creating social profiles in C4C: during runs of social channels (automatic) and migration template. But both ways are not that easy for an end user.
Plus is there any automation of customer merge in case a customer duplicate is created through Facebook integration?
Best regards,
Nadezhda Rukavishnikova
Hello,
I would suggest to create background job to import social media messages, menu (Beta) Administration -> Import Run job -> recurrence -> choose "By The Minute" . It would import the messages in every minute.
Thanks,
Krish
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello,
For the second question, "Plus is there any automation of customer merge in case a customer duplicate is created through Facebook integration?"
Answer: you need to activate Duplicate Check under Business Partner in Business Configuration.
Thanks,
Krish
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
5 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.