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Former Member
Jan 21, 2014 at 11:09 AM

SAP BCM for CTI Screen Pop Up



I am a novice to SAP technology. We wanted a CTI Screen Pop up using SAP CRM and Avaya AES. SAP BCM license is available to do contact center functionality. Can you assist how can this all be integrated? Is there any document that defines this integration?

The call lands on AvayA PBX . AES 6 is used.

I got few documents form SAPCN