Convert Evaluation License to a Valid License (SySAM issue)

[former_member202520]

I'm running into an issue getting a license file to get along nicely with my 11.5 install of PowerBuilder Enterprise.

I just had to replace my SSD at the end of the year.  Complete drive failure.  Had all files backed up, but I'm having to reinstall everything on this hard drive.

Through subscribenet I checked all my license file in and created a primary license file based on my hard drive ID.  The information showed that this license file was compatible with versions 12.5, 12.0, 11.5 and 11.0.  (Created the license file as if I was going to install 12.5)

My thought was that as long as I generated a license file that was compatible with all versions, I would just need to create the one primary license file, and it would be usable for each of the installs on my single laptop.

When I installed version 11.2, I was able to select the license file and it shows up with a valid license file tied to it.

I went ahead and installed version 11.5.  It asked me if I wanted to select a valid license or if I wanted to set it as an Evaluation copy and then select the license file after the fact.  I selected to do that because I wanted to go ahead and install all the patches before I selected the license.  When I was finished everything opened just fine.  I went to the tools menu.  Selected update license.  It let me select the primary license file that I had generated, then the window closed.  I shut down PowerBuilder 11.5 and opened it back up.  Opened the About window after restart and this is what I get.

No matter how many times I select to apply the valid license file, it does not seem to want to apply it.  I'm still stuck in this evaluation mode.  The problem is, it's not giving me any kind of error to tell me what might be going on.

My impression had been that my primary license would cover all my installs.  As long as the version of the license file covered that copy of PowerBuilder.

I would appreciate it if anybody had any ideas to what might be going on here.

Thanks!!

Jeff Gibson

Intercept Solutions - SAP Sybase SQL Anywhere OEM Partner

Nashville, TN

[CobyKako · Accepted solution]

Hello Jeff,

Please enable SySAM logging (LogSySAM=2) by following what is indicated in this link:

SyBooks Online (Archive)

Ensure to modify the correct PB.INI located in the folder pointed by registry entry HKEY_CURRENT_USER\Sybase\ PowerBuilder\11.5\InitPath (SyBooks Online (Archive))

Once you get the sysam.log, you could easily sort out the issue.

P.S.: Ensure to have only one PB license in folder assigned to InitPath variable.

HTH

Jacob

[former_member202520 · Accepted solution]

OK,

So I figured to just make sure I was at a clean slate, I went ahead and uninstalled PowerBuilder 11.5 and InfoMaker 11.5.

For the record, I have stored my license file in a Sybase folder I created under my "My Documents" directory.

I started the install and selected that I wanted to select a license file that would reside locally on the machine.  I navigated to the license file, selected it, and clicked next.

This is the error I received.

Cannot find valid license????

Invalid Host???

I know for a fact I have the correct Disk Volume Serial Number in the license key.  I also know that the host name is correct.

It asked me if I wanted to continue by generating a evaluation license.  This time I selected no.

Any thoughts on what this might be referring to???

Thanks!!

[CobyKako · Accepted solution]

Hello Jeff,

a) How did you create the PB license file by specifying the DISK_SERIAL_NUM for the hostid?

Did you set it to DISK_SERIAL_NUM=xxxxxxxx as stated by this doc:

SyBooks Online

Indeed, it does not reflect what can be viewed by the above screenshot...

b) Moreover, can you share us the output of : ipconfig /all for the machine where PB needs to be installed?

c) Did you generate an unserved or served license file?

d) Can you just try to disable the wireless cards during the PB install process?

Thanks

Jacob

[Former Member · Accepted solution]

Jeff,

If you are trying to use a PB 12.0 or PB 12.5 license with PB 11.5, I believe you are running into bug, cr623327.

It is fixed in EBF 17918 11.5.1 (4770) or later.

This issue is described in KBA article - https://support.wdf.sap.corp/sap/support/notes/1852971

Thank you.

[CobyKako · Accepted solution]

Forgot this Change Request Beverly

Jacob

[former_member202520 · Accepted solution]

That was it Jacob!!

I had not used the DISK_SERIAL_NUM= prefix in front of my HD serial number.  I regenerated the license and it worked exactly like it was supposed to.

Made a copious amount of notes on this now so I don't screw this up again at a later date.

Thanks again for pointing me in the right direction on this.

Jeff Gibson

Intercept Solutions - SAP Sybase SQL Anywhere OEM Partner

Nashville, TN