Hi,
We have a work flow set up to post sales orders to SAP from IDOC. If there is an error a work item is sent to the agents inbox. Once the agent corrects the data the order gets posted and IDOC goes into status 51.
Normally after the successful posting of the order the work item diappears from the agents inbox. At times sporadically this is not happening. If we see the SWI2_FREQ transaction i see that the "termination event" is recieved. But still this shows as "in process" status. If i check the once in "completed" status i see that one more event "Work item processing complete" appears on SWI2_FREQ. What can be the reason for this?