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Former Member

Author of the ServiceDesk message - SOLMAN

Hello!

I would like to inquire whether anybody faced such problem in Solution Manager:

When user creates ServiceDesk message from R3 or BW system - author of the message defines correctly (username). But, when somebody is trying to create ServiceDesk message from SSM (Solution manager system) - author of the message defines as SOLMAN. May be we miss some settings?

SolMan UGP.JPG (108.0 kB)
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2 Answers

  • Best Answer
    Jan 17, 2014 at 06:51 AM

    hi,

    you might set any auto determination via IB52?

    check IB52 -> goto partner -> here any where defined reported by.  if yer, please remove

    check via partner determination access sequence

    goto -> spro - search "define partner determination" under IT service management  -> select your incident header ( standard SMIN0001, if you have custom, select your custom header) -> left panel "partner function in procedure-> Here you change the access sequence to  "Proceding document -> reported by -. current user"

    please check

    Thanks

    Jansi

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    • Former Member

      If it is possible, can you specify this point

      > Here you change the access sequence to  "Proceding document -> reported by -. current user"

      What I should change?

      1234.JPG (72.3 kB)
  • Jan 17, 2014 at 03:04 PM

    Hi Ruslan

    check in SM30 -----BCOS_CUST table in solution manager

    the RFC destination should be NONE

    this should resolve

    Regards

    Prakhar

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    • Yes

      whatever systems you want to report issues/incidents for those you need to have this Identification entry in the BP of the person so add for solman here if you want for solman

      kindly do the same and let us know further