Setting "Status Return" in SBWP

[Former Member]

Situation

Internet e-mails sent from SBWP appear to always have the 'Status return' attribute set to 'Status is always confirmed'.

In NW previous versions (to 7.02), through SCOT we could use Settings -> 'Confirmation of receipt' set to 'SAP connect does not expect receipt confirm from Internet mail' to ignore the SBWP 'Status return' request.

The new SOADM 'Requesting the Status' interface in NW 7.4 is quite different, i.e.:

(excerpt from NW 7.4 help:  Requesting the Status - SAPconnect (BC-SRV-COM) - SAP Library)

Procedure

1. In SOADM, choose   --> Settings --> Outbound Messages --> Settings.

2. Switch to the  Status Requests tab page.You have a choice of two settings:

• Standard Setting
  • Select a default setting for status requests. This setting is taken when nothing either has been requested from the application side.
    • Exceptions

In addition to this you can define exceptions that overwrite both the default setting and the request at the application side. Here you can specify complete e-mail addresses or domains (for example, *@company.com).

• Confirmation of receipt as an exception

                 Select SAPconnect does not expect confirmation of receipt of Internet mails.

                 If necessary, specify recipients or Internet domains that are expected to send confirmation of receipt.

3. Choose   Save

SAPConnect now appears to honor the 'Status Request' settings issued by the application, SBWP in this case.  To override, we have to enter exceptions for each domain a message is sent (*@company.com) and the wildcard *@* is not supported (at least it did not work for me).

Question:

Do you know of any way to configure SBWP to set 'Status Return' to 'Status is never returned', or configure Outbound Messages in SOADM to force 'Status Return' to 'Never' despite what the application requests?

Thank you.

[Former Member · Accepted solution]

I ended up answering my own question ... and it is quite simple. To force all Internet messages leaving the SAP system not to request a 'Confirm Send Status' despite what the application requested, in the 'Exceptions' described in the Help document, we have to use the wildcard ' * '.  As I originally was using ' *@* ', it did not work.

[Former Member]

Hi,

Did you try to set the below settingin SCOT

settings ---> status request to Never and see if it works.

Thanks

Rishi Abrol

[Former Member]

Thank you for the reply, Rishi.

I did try this setting, but the new behavior of BCS is to not override the notification status requested by the application.

When sending Internet e-mails from SBWP, under the 'Trans options' tab, there is an opportunity to set the 'Confirm Send Status' to 'Never', but this needs to be set by the user for each message plus the default is 'Alaways'. This extra overhead is a bit cumbersome for the users, and frankly it is not realistic to ask them for this extra step.

For reasons beyond my control, our email system will not respond well to the Confirmation Status replies, so what I was hoping for is to globally force the 'Confirm Send Status' to 'Never', independently of the choice made by the user.

Any suggestions?