We link individual interaction records to a group interaction record and has an action created to close the individual IC when the group IC is closed. Now, we found out recently that this was not working. Through looking at the coding used in the standard method, the program was somehow looking for the related individual records using relationship type MSLV. However, we found out that the relationship type captured for the group interaction is VONA. Is this assignment of relationship type configurable because I have no knowledge of it being configurable and could not find the set up anywhere in the configuration. We could try to change the check to use VONA but I want to make sure that we have not overlooked something that can be configured.
Appreciate any help on that.