Infoview problems when using Google Chrome

[Former Member]

This morning we have had a small number of users experiencing problems using Infoview using Google Chrome and I believe that an update to Chrome is behind the problem.

The version of Google Chrome that is causing problems is 32.0.1700.76 and we are running version 3.1 of Business Objects.

Once logged into Infoview these were the problems I experienced:

• The ability to right mouse click on a report, or folder and access a drop down menu is no longer available. When I first experienced this problem an error message appear (which related directly to Business Objects). Now the error message doesn't appear, yet when I right mouse click nothing happens.

• After being logged into Infoview for only a few minutes the main toolbar (Add, New, Organise) became greyed out when clicking on reports.

Logging out and restarting Chrome, Business Objects and my laptop have made no difference and the problem remains.

I have consulted with my colleagues and they are running older versions of Chrome (31.0.1650.63, 32.0.1700.41 and 31.0.1650.63) and do not experience any of these problems.

Has anyone faced a similar problem to this and know if there is a way to overcome it? We are also unsure if Business Objects 3.1 actually supports Google Chrome and if we should stick to using Firefox or Internet Explorer. A colleague believes that it could have something to do with Chrome failing communicating with JRE, but so far we haven't been able to prove this.

Any support or assistance would be greatly appreciated.

[Former Member · Accepted solution]

officially Chrome is not supported browser for BO 3.1. Do you have any patches on BO 3.1 system or just Base version?

What version of JRE you are using?

[Former Member]

In Crome Infoview, the Action option can be used as a work around.

Regards

Mac

[Former Member]

We are experiencing the same issue.  Never letting the fact a browser is not supported stop me, for the fun of it I opened the javascript console in Chrome and this is what gets logged when I right-click on a scheduled report.  Looks like the right-click event cannot see what control is under it (it is null) and thus cannot get it's tagname property?  Let us know if a work-a-round is found.  I bet it's an issue with the javascript implementation in Chrome that has changed and there's not much we can do about it I would guess.

1. Uncaught TypeError: Cannot read property 'tagName' of null menu-min.js:63
   1. YAHOO.lang.extend._setWidthmenu-min.js:63
   2. YAHOO.util.CustomEvent.fireevent-min.js:18
   3. YAHOO.lang.extend._addItemToGroupmenu-min.js:59
   4. YAHOO.lang.extend.addItemsmenu-min.js:161
   5. YAHOO.lang.extend.addItemsmenu-min.js:160
   6. UniversalRepositoryExplorer.populateContextMenuInListPaneure.js:1495
   7. (anonymous function)ure.js:1355
   8. YAHOO.util.CustomEvent.fireevent-min.js:18
   9. YAHOO.lang.extend._onTriggerContextMenumenu-min.js:254
   10. wrappedFn
3. Gary

[Former Member]

I will agree with Jawahar Konduru.

Chrome is not supported for BO3.1 environment.

PF the below document to have SAP BusinessObjects Enterprise XI 3.1 SP6 for Windows–Supported Platforms

https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/5083ec66-e658-3010-38bd-fc705059...

[Former Member]

Thanks for your replies guys. I will need to ask a colleague regarding our current version of Business Objects 3.1 (for patches).

Can I ask, does SAP have a webpage or a location where it displays information on which browsers are compatible?

[Former Member]

You can login to SAP support Portal. You need to have SID account to login to portal.. May be your administrator will have an access to the SUpport portal.

the document is called PAM  -support Matrix.

service.sap.com/support

[former_member219634]

HI Dan,

You are richt : Chrome is not supported in Business Objects XI3.1. Only Fire Fox and IE are suuported, but you need to check supported platform for your BO version to know the exacet version of browzer supported.

Best Regards

Ines