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Former Member
Jan 15, 2014 at 01:19 PM

Infoview problems when using Google Chrome


This morning we have had a small number of users experiencing problems using Infoview using Google Chrome and I believe that an update to Chrome is behind the problem.

The version of Google Chrome that is causing problems is 32.0.1700.76 and we are running version 3.1 of Business Objects.

Once logged into Infoview these were the problems I experienced:

  • The ability to right mouse click on a report, or folder and access a drop down menu is no longer available. When I first experienced this problem an error message appear (which related directly to Business Objects). Now the error message doesn't appear, yet when I right mouse click nothing happens.

  • After being logged into Infoview for only a few minutes the main toolbar (Add, New, Organise) became greyed out when clicking on reports.

Logging out and restarting Chrome, Business Objects and my laptop have made no difference and the problem remains.

I have consulted with my colleagues and they are running older versions of Chrome (31.0.1650.63, 32.0.1700.41 and 31.0.1650.63) and do not experience any of these problems.

Has anyone faced a similar problem to this and know if there is a way to overcome it? We are also unsure if Business Objects 3.1 actually supports Google Chrome and if we should stick to using Firefox or Internet Explorer. A colleague believes that it could have something to do with Chrome failing communicating with JRE, but so far we haven't been able to prove this.

Any support or assistance would be greatly appreciated.