Skip to Content
avatar image
Former Member

BO 4.1 Installed successfully but Tomcat server is not working

Hi,

I have installed BO 4.1 SP2 on the windows 2012 server (64bit) but not able to login CMC, BI launch pad. It's thrown error page can't be displayed.


I have verified the tomcat server in ccm it's shown stopped status, and I have tried to restart many times but couldn't.


I have tried to re-deploy tomcat server, but the screen is not progressing at all.

Regards,

Sri

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

4 Answers

  • Best Answer
    avatar image
    Former Member
    Jan 15, 2014 at 06:19 AM

    Hello All,

    I have tried all your options finally half succeeded. Tomcat has started,able to open BI launch pad but while I am trying to create a report,the report is creating but within a few seconds its throwing following error and automatically closing the window.

    I have tried to create a report on universe,bex queries and the same error persisting.


    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Jan 15, 2014 at 04:49 AM

    Hi,

    It could be Tomcat might not installed properly on the server. Please try following steps.

    1. Navigate to Tomcat6\logs folder and open stdout file. Search for keyword ‘severe’ in the file and check if you see any error messages there.
    2. Check the Tomcat port number and confirm the port is free on the server.
    3. Please check the RAM size on the server. It should 16 GB for BI 4.0 install.
    4. You can try to run repair install on the server from control panel->Programs and Features.

    Regards,

    Hrishikesh

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Jan 15, 2014 at 05:06 AM

    1. Firstly check whether the port available by default 8080 is open or not. Use telnet to check this.

    2. Look whether tomcat is getting restricted due to firewall / antivirus. If possible, disable these temporarily and start tomcat.

    3. Download a fresh version of tomcat and deploy BO warfiles.

    4. If new tomcat starts post step 3, but you are not able to view CMC / BILaunchPad page. Repair the installation.

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Jan 15, 2014 at 06:02 AM

    Hi Srikanth,

    Can you check the below things for the tomcat

    go to Start > Programs > Tomcat > Tomcat configuration

    Select the 4th tab: Java

    Check the all the perameters and see is there any extra spaces are there between the Java option entires

    Make sure that your are running Tomcat service on the valid port which is enabled in firewll ( prefer 8080).

    In Maximum Memory Pool, reduce the value from 1024Mb to 768Mb

    Click Apply, OK and restart Tomcat

    just check weather you are able to get any error messages in the eventviewer or Tomcat logs.

    Note: Try to compare the Tomcat configuration of working system with the system.

    Add comment
    10|10000 characters needed characters exceeded