SM12 lock entry

[Former Member]

Hi guys,

How can we provide access to particular locks which are need to be deleted.

Ex. I want to delete only ticket logs of a CRM system.

Can anyone explain with the above example.

[Former Member · Accepted solution]

Hi,

Why do you want to delete locks....

Do you have lock table overflow? if yes please increase the system parameters.

Why the locks are not cleared automatically? You need to find the root cause if the lock are staying there for ever...

Delete lock entry can cause inconsistency in the system.

Can check the below blog for the deleting locks but not recommended...

http://scn.sap.com/thread/2005368

Check with the users / process owners before deleting it and see if you see any lock at db in db01 related to that user.

Thanks

RishI abrol

[Former Member · Accepted solution]

Hi Rishi,

Generally in CRM a user locks any ticket accidentally by hi GUI the client team needs to delete the lock.We provide access to detete only ticket lock and restrict another locks not to delete by client team member(who process the ticket)

[Former Member · Accepted solution]

Hi,

If that is the case you can check the lock create by the user and table BCOS_CUST if it comess in message...

Or try to use a user and try to open a ticket and see if you can see that user in SM12 and then can look for that format further in Sm12..

has that team access to SM04....?

Thanks

Rishi Abrol