Mail functionality not working

[FransLelieveld]

Hi all,

I am facing a strange issue in our Solution Manager system. I am configuring ChaRM in SM 7.1. All is working fine. One of the features we would like to use is the ability to send e-mails from within the RfC or Change document. This is working without a problem for a user with SAP_ALL, but is not working for a user with the standard profiles. SU53 does not give any errors.

When I am in edit mode in the RfC and select >More>Send e-mail the RfC goes into display mode and nothing happens any further.

Any ideas on this?

Kind regards,
Frans Lelieveld

[FransLelieveld · Accepted solution]

Finally found time to dig this out.

Indeed there was a UIU_COMP object missing, namely with:

• COMP_NAME: BT110M_ACT
• COMP_Window: MainWindow
• COMP_Plig: Create_Mail

We also added several other authroization objects which might have helped in solving this (we put those into a separate role):

• B_NOTIF_BC
• B_USERSTAT (status profile STSMA)
• CRM_ACI_UI
• SM_FIELD
• CRM_IM_ML
• CRM_ORD_LP (Buss Tr Type 0005)
• CRM_ORD_PR  (Buss Tr Type 0005)

Also it is important to have the e-mail address in the user master record and the BP record.

[prakhar_saxena]

Hi Frans

Have you tried with ST01 trace

Use of authorization object UIU_COMP - CRM - SCN Wiki

hope you have created roles by copying from standard as per authorization guide

https://websmp204.sap-ag.de/~sapidb/011000358700000147822013E.PDF

hope this helps

Regards

Prakhar