I am workig with SAP CRM Service Manager 4.0.
The User guide says that the document upload and download functionality is supported in this version.
I wanted to check the document download functionality. For this I would have to created a Service Order in the CRM system and attached some document which can be send to the Syclo device.
Can anyone help me and guide how to attach any document ( pdf,doc etc ) from CRM system with the servicr order.
Thanks and Regards