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Former Member

Email Output in Invoices Acting Randomly


Hi Guys,

We have an Output type that triggers Emails to our customers on Invoice Creation. Config: Transmission Medium - 7, Dispatch Time- 4 (Send Immediately on saving)

We use a Custom copy of SDBILLDL which runs as a batch job to create these invoices. The invoices are generated correctly with Accounting Document posting as well.

Problem starts in the Mail Output: It is very random, Output is created and triggered for certain invoices and for others its not even created. This occurence is observed even for the same BillTo Partner within a batch run - Output is created for one invoice and for other document it will not be created.

We have checked all Master data and everything is correct: Output determination procedure, Access Sequences and Output condition records.

This intermittent behaviour of Output creation is causing Invoices not eing sent to customers and huge financial loss.We can use the help of experts out here. Please post here incase more details are required.

Thanks in Advance.

Regards

Rahul

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2 Answers

  • Jan 10, 2014 at 04:39 AM

    Hi,

    Can you check whether your customer master is updated with Email ID or not?

    probably you can also check ADR6 table with customer address number

    you can also check SCOT transaction , if any Fail logs available for Mail

    regards,

    santosh

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    • Former Member

      Hi Santosh,

      As I said All master data is correct and for some other documents (invoices) for this customer output is triggered also, its just random, triggeres for some, not even created for others.

      My problem is Output is not even created in the document (no 'not Processed' status even), so checking in SOST is the secondary step, first it should be created in document right?

      Thanks

      Rahul

  • Jan 10, 2014 at 12:12 PM

    Hi

    Check transaction SOST. Maybe the issue could be caused by your SMTP.

    Regards

    Eduardo

    PD: maybe note 1639935 - How to capture the SAPconnect trace will help you

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    • Former Member Eduardo Hinojosa

      Eduardo

      Thanks for the reply, we did debug this requirement and invoices having issue pass all the requirements, we suspect when invoiving is happening in batch some variable is not getting cleared, but how to catch that is the problem (if that is the cause), we are pretty sure its not data issue.

      Thanks

      Rahul