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SUP 2.2 SP4 - Server system getting restarting randomly (3-4 times everyday)

Dear All!

Subject line is my problem .. any suggestions , to solve this ?

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 09, 2014 at 02:07 PM

    Hi,

    You need to check the server system event logs for the same.

    Restart of the server may be due many problem hardware failure problem .

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  • Posted on Jan 09, 2014 at 02:09 PM

    Hi,

    Is that server on different network?

    what do you see in server logs file

    Please provide more details.

    Rgrds,

    Jitendra

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  • Posted on Jan 09, 2014 at 02:10 PM

    Can you give more information on this. You mean the SUP server is restarting ? What is in the server logs ?

    - Midhun VP

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 09, 2014 at 02:30 PM

    Here is the server log ..

    2013-12-04 15:50:18,609 [WARN ] [serveradmin.RestartSUPServerCommand ] [scc-ui-2] - The server failed to stop within 5 minites.

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  • Posted on Jan 09, 2014 at 03:31 PM

    Hi dasaradhi bendi

    Log which you share is just a warning [WARN] message, so checkout for error messages and post the detailed server logs.

    also check you event log for error message.

    Regards

    Yokesvaran Kumarasamy

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 09, 2014 at 03:56 PM

    Here is the complete error

    2013-08-20 04:34:36,974 [INFO ] [startup.ShutdownHook ] [ShutdownHookThread] - Shutting down the agent...

    2013-08-20 04:34:36,975 [INFO ] [startup.ShutdownHook ] [ShutdownHookThread] - Agent smoothly exits.

    2013-08-20 04:34:38,440 [INFO ] [startup.Main ] [main] - Shutdown succeeded.

    2013-08-20 04:39:36,485 [INFO ] [startup.Main ] [main] - Starting Sybase Control Center...

    2013-08-20 04:39:36,485 [INFO ] [startup.Main ] [main] - Agent Home: D:\SAP\SCC-3_2

    2013-08-20 04:39:36,485 [INFO ] [startup.Main ] [main] - Agent Version: SCC Framework Server 3.2.7.4818

    2013-08-20 04:39:36,485 [INFO ] [startup.Main ] [main] - Node: ITSUSMPW00796.jnj.com(10.56.114.29)

    2013-08-20 04:39:36,485 [INFO ] [startup.Main ] [main] - RMI Address: ITSUSMPW00796.jnj.com(10.56.114.29)

    2013-08-20 04:39:36,485 [INFO ] [startup.Main ] [main] - RMI Port: 9999

    2013-08-20 04:39:36,485 [INFO ] [startup.Main ] [main] - OS Name: Windows Server 2008 R2

    2013-08-20 04:39:36,500 [INFO ] [startup.Main ] [main] - OS Version: 6.1

    2013-08-20 04:39:36,500 [INFO ] [startup.Main ] [main] - OS Architecture: amd64

    2013-08-20 04:39:36,500 [INFO ] [startup.Main ] [main] - Platform: windows

    2013-08-20 04:39:36,500 [INFO ] [startup.Main ] [main] - Bitwidth: 64

    2013-08-20 04:39:36,610 [INFO ] [startup.Main ] [main] - Available Processors: 2

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - Total Physical Memory: 8191 MB

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - Free Physical Memory: 7051 MB

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - java.library.path: D:\SAP\SCC-3_2\bin\sa\bin_windows64;D:\SAP\SCC-3_2\rtlib

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - Java Home: D:\SAP\UnwiredPlatform\JDK1.6.0_31-x64\jre

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - Java Version: 1.6.0_31

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - Java VM Version: 20.6-b01

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - VM Process ID 6304@ITSUSMPW00796

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - VM Arguments: -server, -Dcom.sybase.home=D:\SAP, -Dcom.sybase.ua.toplevel=D:\SAP\SCC-3_2, -Dcom.sybase.ua.home=D:\SAP\SCC-3_2, -Dorg.eclipse.jetty.server.Request.maxFormContentSize=10000000, -Xms128M, -Xmx256M, -XX:MaxPermSize=128m, -XX:+HeapDumpOnOutOfMemoryError, -Dcom.sybase.platform=windows, -Djava.library.path=D:\SAP\SCC-3_2\bin\sa\bin_windows64;D:\SAP\SCC-3_2\rtlib, -Djava.security.policy=D:\SAP\SCC-3_2\conf\java.policy, -Dcom.sybase.security.BootstrapConfigurationURL=file:///D:\SAP\SCC-3_2\conf\csibootstrap.properties, exit

    2013-08-20 04:39:36,625 [INFO ] [startup.Main ] [main] - Message level: WARN

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 09, 2014 at 04:04 PM

    I agree. Restart issue on systems most likely hardware problem. Just coincidentally happened during your the time you were working on the server. Unless you guys deployed an updated code change that is causing an overflow in memory.

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