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author's profile photo Former Member
Former Member

Working with "invisible" expenses on Service calls


I have a question concerning Service Calls.

It's possible to add specific type of documents to describe the expenses and material used for the repairment.

As far as I could find it's only possible to add sales related documents.

In our case, we do not want to show the used material to the customer. In an ideal world I would like to have a goods issue coupled to the service call.

The costs can then be forwarded to a "service" quotation, followed by order, delivery and invoice.

1) Is this possible

2) if not, how can we make a solution which allows this workflow?

3) What could be a workaround?

Looking forward to your ideas!!


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    author's profile photo Former Member
    Former Member
    Posted on Jan 09, 2014 at 11:53 AM

    Hi V. Van der Locht,

    In Standard version i thnik it is not possbile to add a specific document (Excluding Order,delivery and invoice). But there is workaround in which you have to create a report or (UDF field in service Call screen) where you have to calculate total expense based on document (like Order,delivery and invoice) and total expense based on (specific Document Like-Good issue). Now question is how you are going to record total expence based specific Document like - Good issue in Same service Call?

    For that you have to create an activity "Material used for Customer Service" in activity tab of service call. In activity screen there is an option to linked document where you'll get all transaction of SAP. From Linked Document you can choose specific document. Through this workaround you can record expenses which based on specific document.

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