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author's profile photo Former Member
Former Member

Need help in Uploading Historic Email from data file (text or excel) to SAP CRM system.

Our requirement is such that we will need to link the Historic Emails (text or excel) to Complaints or Service Requests and we will have to upload emails from data file to SAP CRM system. This data has to be linked to the corresponding Complaints or Service Requests which needs to show up under the Transaction History Tab.

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  • Posted on Jan 09, 2014 at 08:57 AM

    Hi User,

    Yes you can create an activity transaction type of kind email in the CRM system using CRM_ORDER_MAINTAIN and further you can link( followup transaction ) an existing CRM service request/complaint to the created mail activity using the FM : CRM_DOC_FLOW_MAINTAIN_OW.

    /Regards

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 10, 2014 at 06:33 AM

    Hello ,

    Am really not sure about the historic email's format which you have mentioned. But emails can be associated to request/complaint by creating inbound email activity [transaction type 004] . Programatically also associate the activity as a related transaction. This should bring the emails to the interaction history.

    Hope it helps.

    Best Regards,

    Rajesh

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