WEB IC - Channel selector button not coming

[anirkarmakar]

Hi all,

I have copied the standard business role "UTIL_IC_REG"  and created a new one. Everything is working fine but the channel selector of mail, chat and phone in the header area is not coming in the copied business  role. Please suggest me a way to fix this.

Util_IC_REG role snapshot :

Copied Role :

Thanks in advacne

[ashik_k2 · Accepted solution]

Hello,

Check layour profile assigned to your business role. Standard layout profile is "UTIL_IC". Compare this with copied version of the layout profile.

If everything is fine,

check the functional profile id "WBAR"  with DEFAULT_ICON  profile value is assigned  to your business .role

Further, you can check in SPRO-> CRM - Interaction Center WebClient - Basis Functions - Communication Channels - Define Toolbar Profiles.

For DEFAULT_ICON  you can verify if all the check boxes are selected.

Regards,

Ashik