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Former Member
Jan 08, 2014 at 10:17 AM

Standard 'Subject' text when sending Cases via email

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Hi,

I have ackowledged that when sending a dispute case via email, the field 'Subject' is fulfilled with this text:

Dispute Case 224 For Cust. 60296 Frm 08.01.2014

Is it possible to change the text under 'Subject' in the email? How?

In addition to the correspondance via email in Dispute, how can I add a text in that email to the customer?

Many thanks in advance,

Regards.