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Dunning - Master data clean up

Hello All,

I need a suggestion how to clean up a master data for Dunning.

Currently, our client is sending (dunning letters) reminders manually through Outlook. Now we are implementing Dunning for that region.

I want to know what is the correct way of master data clean up so that we can dunn correctly to existing customers.

For example: Existing Customer "Test" has 10 invoice line items in his account and for first 3 invoices line items dunning level is showing as 2 and the rest as 1.

If we go and change/maintain dunning procedure in Customer master and run dunning how does system behave? will it dunn and send level 3 attachment for first line items? or will it consider it as level 1 as we have changed procedure?

It will be a great help if you can clarify this and how can i clean up master data in case if it will not dunn with next level for existing data.

Many thanks in advance.

Regards,

Krispy

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 07, 2014 at 02:52 PM

    Hi,

    If you don't change the existing dunning levels for the open items your new dunning process will continue with this dunning levels. If you use a 3 step dunning method Level 2 items will become Level 3 items after the next dunning run where athey are taken into consideration, Level 1 will become Level 2,... Hopefully the new dunning method contains as much levels (or more) asthe old method...

    BR Christian

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