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Former Member
Jan 07, 2014 at 01:29 PM

SAP IDM and HPSM integration

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Hi,

We have a requirement to integrate SAP IDM with HP Service Manager.

Is there any framework or document available that explains this integration.

Basically the requirement is that the customer want to keep the existing ticketing system for request management. All the access request is raised using the the HPSM ticketing tool. This ticketing tool will send the provisioning request to IDM and IDM should consume it and process the request and update the ticket status.

Appreciate if anyone can help me understand, how this requirement can be fulfilled.

Thanks

Sanath