SAP IDM and HPSM integration

[Former Member]

Hi,

We have a requirement to integrate SAP IDM with HP Service Manager.

Is there any framework or document available that explains this integration.

Basically the requirement is that the customer want to keep the existing ticketing system for request management. All the access request is raised using the the HPSM ticketing tool. This ticketing tool will send the provisioning request to IDM and IDM should consume it and process the request and update the ticket status.

Appreciate if anyone can help me understand, how this requirement can be fulfilled.

Thanks

Sanath

[normann · Accepted solution]

Hello Sanath,

HPSM has to call either LDAP (VDS) or the REST interface to start a data processing in IdM. I would recommend you to use a custom entry type e.g. HPSM_REQUEST and after all operation has been performed in IdM you could call a web service in HPSM to provide feedback about the processing state back to HPSM.

Easiest way here would be using REST interface to start the operation and implement WS call in JavaScript in IdM for feedback (I know it is not looking so well to implement a WS call in JavaScript but it is simplest way). What I do not know is whether it is possible to extend HPSM in order to call REST service?

Regards

Norman

[Former Member · Accepted solution]

Hi Norman,

Thanks for the suggestion. How does the integration between HPSM & VDS will work. Does it need HPSM to send LDAP request to VDS or HPSM send web service request and VDS converts that request to LDAP?

Appreciate if you can help me to understand better.

Regards

Sanath

[normann · Accepted solution]

Hi Sanath,

HPSM would need to send LDAP requests to VDS. VDS could then write to either the master identity store itself or you source some logic out into a staging area like it has been implemented by SAP for the HCM integration. In general you could use the way the HCM integration works as a template, only difference is you do not create persons but objects representing your HPSM tickets.

Regards

Norman

[Former Member · Accepted solution]

Hi,

I was reading about Identity Services concept (using VDS) that uses either LDAP request or SPML. I am thinking if we can suggest HPSM to invoke SPML request to VDS/IDM? Not sure if HPSM supports that.

Let me know if anyone have used SPML and your view on this approach.

Thanks

Sanath

[Ckumar · Accepted solution]

Hello Norman,

Thanks for the details reg the SAP IDM and HPSM integration however as this post is almost 8 years old wanted to check if we got the standard SAP IDM connector for HPSM with the SAP IDM 8.0

Regards,

C Kumar

[Former Member]

If it can write to a file or database with the request, you can import them and process them as a scheduled task which might be easier than custom calls between applications.

Peter