Auto mail send to customer not reflecting in SOST

[Former Member]

Dear SD guru's

I have done following settings to sent auto mail to customer of bill document generated with VF01.

1. New output type generate- Mail

a. In t code NACE- application selected V3,

b. Under Mail output type I mentioned program as RLB_INVOICE & form routine as ENTRY under mail tab

c. Under default value tab following value maintained -

Dispatch time -                 3- Send with application own transaction

Transmission Medium -     5 External send

Partner Function   -           BP       Bill-to party

Communication strategy -  CS01     Internet/Letter

2. Under processing & routines -program as RLB_INVOICE & form routine as ENTRY & smart form is our Zform we use for print

3. Under Partner function - 5 External send

4. Under Procedure I maintained output type & requirement given as 4

5. Under condition record the conditions are maintained. Also communication strategy CS01 is maintained by double clicking on condition record

I already successfully sent mail to vendor by configuring all required settings for application EF.

I customer master I maintained email ID also.

After doing all this steps I created new sales order, delivery note & posted the billing document with t code VF01. In VF02 I selected issue to output & by selecting my output type I press enter, (in change mode of VF02, I also entered required data for message output)

After that I check in SOST, but no message shown in Que. Please tell me what is missing,....

I search for lots of scn but not found proper answer. Kindly help me out of this.

Regards

Subhash P.

[eduardo_hinojosa · Accepted solution]

Hi

Check if the SAPconnect trace is active. See NOTE 1639935 - How to capture the SAPconnect trace for further details. Check it with a Basis Consultant if you have doubts.

Check also SAP Note 454893 - CHECKLISTSD: Sales document output as an e-mail

I hope this helps you

Regards

Eduardo

[Former Member · Accepted solution]

Dear Hinojosa,

After using the program given in note the  mail has successfully sent, but the mail sent was not our smart form. What settings required to sent our smart form that we use for printing.

Regards

Subhash P.

[eduardo_hinojosa · Accepted solution]

Hi

Check the note 454893 mentioned. See the point 5, it says to use the medium '5'.

Regards

Eduardo

PD: In tcode V/40 for instance, check the smartform

[Former Member · Accepted solution]

Dear Hinojosa,

Thanks for your suggestion

I configured as per mentioned in NOTE, then mail successfully sent to customer. But now the issue is the format that mail to customer is not as per our smart form. chk the screenshot

Kindly suggest wht goes wrong? Why system not mailing our smart form in PDF?

Regards

Subhash P.

[eduardo_hinojosa · Accepted solution]

Hi

In V/40, set blank or 1 (smartform). Option 2 is for adobe forms, in 'form type'.

After, in tcode SCOT (see it with a basis consultant), go to node SMTP and check you have available the format PDF (usually, system converts OTF files to PDF if you set it in SCOT)

I hope this helps you

Regards

Eduardo

Message was edited by: Eduardo Hinojosa

[Former Member · Accepted solution]

Thanks,

The issue is in program that call the smartform. ABAPer resolved the issue.

Regards

Subhash P.

[srinu_s1]

Apart from the above,

Please also check the below which may help you to resolve the issue.

SAP to send external mails - Application Server Infrastructure - SCN Wiki         

Also please check the button "refresh" in SOST some times it works once after refresh.

thanks,

Srinu.

[jpfriends079]

First of all, check whether you billing is complete or not. For requirement 4, as Under Procedure I maintained output type. The billing doc should be complete. That means you billing doc should be released for accounting or should have a accounting doc.

Also, you can give try to standard program SD_INVOICE_PRINT01.

Further, I would not suggest you to maintain "default values" for Dispatch time, Transmission Medium, Partner Function & Communication strategy in NACE - Output Type. Instead, let these value get determined through VV31/VV32 output condition record for the desired output type.

Thanks, JP

[Former Member]

Dear Jyoti,

I checked what you said. But still is is not triggered. I used program that u suggested & changed default settings also & try with new sales order.

Dear all,

As I mentioned earlier there is no issue in server connection as I already successfully set up auto mail to vendor(MM).

Regards

Subhash P.

[jignesh_mehta3]

Hello Subhash,

I will suggest you to work with your ABAPer & debug the process. It may be possible that something is missing in the Print (Email) Program.

Thanks,

Jignesh Mehta