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Auto mail send to customer not reflecting in SOST

Dear SD guru's

I have done following settings to sent auto mail to customer of bill document generated with VF01.

1. New output type generate- Mail

a. In t code NACE- application selected V3,

b. Under Mail output type I mentioned program as RLB_INVOICE & form routine as ENTRY under mail tab

c. Under default value tab following value maintained -

Dispatch time - 3- Send with application own transaction

Transmission Medium - 5 External send

Partner Function - BP Bill-to party

Communication strategy - CS01 Internet/Letter

2. Under processing & routines -program as RLB_INVOICE & form routine as ENTRY & smart form is our Zform we use for print

3. Under Partner function - 5 External send

4. Under Procedure I maintained output type & requirement given as 4

5. Under condition record the conditions are maintained. Also communication strategy CS01 is maintained by double clicking on condition record

I already successfully sent mail to vendor by configuring all required settings for application EF.

I customer master I maintained email ID also.

After doing all this steps I created new sales order, delivery note & posted the billing document with t code VF01. In VF02 I selected issue to output & by selecting my output type I press enter, (in change mode of VF02, I also entered required data for message output)

After that I check in SOST, but no message shown in Que. Please tell me what is missing,....

I search for lots of scn but not found proper answer. Kindly help me out of this.


Subhash P.

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3 Answers

  • Best Answer
    Posted on Jan 07, 2014 at 08:13 AM


    Check if the SAPconnect trace is active. See NOTE 1639935 - How to capture the SAPconnect trace for further details. Check it with a Basis Consultant if you have doubts.

    Check also SAP Note 454893 - CHECKLISTSD: Sales document output as an e-mail

    I hope this helps you



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  • Posted on Jan 07, 2014 at 07:57 AM

    First of all, check whether you billing is complete or not. For requirement 4, as Under Procedure I maintained output type. The billing doc should be complete. That means you billing doc should be released for accounting or should have a accounting doc.

    Also, you can give try to standard program SD_INVOICE_PRINT01.

    Further, I would not suggest you to maintain "default values" for Dispatch time, Transmission Medium, Partner Function & Communication strategy in NACE - Output Type. Instead, let these value get determined through VV31/VV32 output condition record for the desired output type.

    Thanks, JP

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  • Posted on Jan 07, 2014 at 09:12 AM

    Apart from the above,

    Please also check the below which may help you to resolve the issue.

    SAP to send external mails - Application Server Infrastructure - SCN Wiki

    Also please check the button "refresh" in SOST some times it works once after refresh.



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