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Irrelevant Ticket Indicator - where to find?

Jan 17, 2017 at 07:49 AM

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Hi,

I could not find the irrelevant ticket indicator? Where can I set the ticket in the UI as irrelevant (so that it isn't shown in the "all ticket list")?

I cannot find a standard status called "irrelevant" ...

Admin guide just says that it's possible (https://uacp2.hana.ondemand.com/viewer/e3d4d4173c6f4231a6a35885511484ee/1611/en-US/d7f6675c71ef41db9b7c8e5d0f5bf2a7.html) and not where to find this indicator...

Thanks!

Best regards,

Deborah

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1 Answer

Best Answer
Ankush Pashine
Jan 17, 2017 at 08:52 AM
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Dear Deborah,

There is not indicator ,but the button 'Set as Irrelevant', please follow below step:-

1.Go to Service work center->Ticket view ->Open Ticket (for e.g. 'In Process'/'Open' ticket).
2.Click on button 'Set as Irrelevant' at button of screen (In HTML5).

**Note:If you set Ticket to Irrelevant, then ticket is 'Completed'.

3.Now this ticket you can see under drop-down option 'All Irrelevant Tickets'.

Hope this answer.

Thanks and Regards,
Ankush Pashine
SAP Product Support.

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Dear Ankush,

thank you! I got it.

Best regards,

Deborah Albrecht

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Former Member

Hi,

Is it possible to see the irrelevant Status in an ODATA Service or in an Webservice?

BR Manfred

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After doing the x-csrf-token and cookie stuff successfully, I am doing PATCH for ServiceRequestCollection('<guid>') with a JSON payload:

{

"ID" : "1001",

"ServiceRequestClassificationCodeText" : "Not Relevant",

"ServiceRequestLifeCycleStatusCodeText" : "Completed"

}

that returns a nice '204' code, but the object remains un-changed.

Anyone able to break through this connundrum? Any logs where I could see the actual demise of the PATCH?

Thanks

Randy Huggins

TE Connectivity

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Dear Ankush,

unfortunately, I can not find that query in my ticket work center view.

How can I see the irrelevant tickets?

Thanks,

Stefanie Ehlert

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