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Irrelevant Ticket Indicator - where to find?

Hi,

I could not find the irrelevant ticket indicator? Where can I set the ticket in the UI as irrelevant (so that it isn't shown in the "all ticket list")?

I cannot find a standard status called "irrelevant" ...

Admin guide just says that it's possible (https://uacp2.hana.ondemand.com/viewer/e3d4d4173c6f4231a6a35885511484ee/1611/en-US/d7f6675c71ef41db9b7c8e5d0f5bf2a7.html) and not where to find this indicator...

Thanks!

Best regards,

Deborah

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1 Answer

  • Best Answer
    Jan 17, 2017 at 08:52 AM

    Dear Deborah,

    There is not indicator ,but the button 'Set as Irrelevant', please follow below step:-

    1.Go to Service work center->Ticket view ->Open Ticket (for e.g. 'In Process'/'Open' ticket).
    2.Click on button 'Set as Irrelevant' at button of screen (In HTML5).

    **Note:If you set Ticket to Irrelevant, then ticket is 'Completed'.

    3.Now this ticket you can see under drop-down option 'All Irrelevant Tickets'.

    Hope this answer.

    Thanks and Regards,
    Ankush Pashine
    SAP Product Support.

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    • After doing the x-csrf-token and cookie stuff successfully, I am doing PATCH for ServiceRequestCollection('<guid>') with a JSON payload:

      {

      "ID" : "1001",

      "ServiceRequestClassificationCodeText" : "Not Relevant",

      "ServiceRequestLifeCycleStatusCodeText" : "Completed"

      }

      that returns a nice '204' code, but the object remains un-changed.

      Anyone able to break through this connundrum? Any logs where I could see the actual demise of the PATCH?

      Thanks

      Randy Huggins

      TE Connectivity