on 01-17-2017 7:49 AM
Hi,
I could not find the irrelevant ticket indicator? Where can I set the ticket in the UI as irrelevant (so that it isn't shown in the "all ticket list")?
I cannot find a standard status called "irrelevant" ...
Admin guide just says that it's possible (https://uacp2.hana.ondemand.com/viewer/e3d4d4173c6f4231a6a35885511484ee/1611/en-US/d7f6675c71ef41db9...) and not where to find this indicator...
Thanks!
Best regards,
Deborah
Dear Deborah,
There is not indicator ,but the button 'Set as Irrelevant', please follow below step:-
1.Go to Service work center->Ticket view ->Open Ticket (for e.g. 'In Process'/'Open' ticket).
2.Click on button 'Set as Irrelevant' at button of screen (In HTML5).
**Note:If you set Ticket to Irrelevant, then ticket is 'Completed'.
3.Now this ticket you can see under drop-down option 'All Irrelevant Tickets'.
Hope this answer.
Thanks and Regards,
Ankush Pashine
SAP Product Support.
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Dear Ankush,
unfortunately, I can not find that query in my ticket work center view.
How can I see the irrelevant tickets?
Thanks,
Stefanie Ehlert
After doing the x-csrf-token and cookie stuff successfully, I am doing PATCH for ServiceRequestCollection('<guid>') with a JSON payload:
{
"ID" : "1001",
"ServiceRequestClassificationCodeText" : "Not Relevant",
"ServiceRequestLifeCycleStatusCodeText" : "Completed"
}
that returns a nice '204' code, but the object remains un-changed.
Anyone able to break through this connundrum? Any logs where I could see the actual demise of the PATCH?
Thanks
Randy Huggins
TE Connectivity
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