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Jan 17, 2017 at 07:49 AM

Irrelevant Ticket Indicator - where to find?

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Hi,

I could not find the irrelevant ticket indicator? Where can I set the ticket in the UI as irrelevant (so that it isn't shown in the "all ticket list")?

I cannot find a standard status called "irrelevant" ...

Admin guide just says that it's possible (https://uacp2.hana.ondemand.com/viewer/e3d4d4173c6f4231a6a35885511484ee/1611/en-US/d7f6675c71ef41db9b7c8e5d0f5bf2a7.html) and not where to find this indicator...

Thanks!

Best regards,

Deborah