Crystal Reports and Internet Explorer

[Former Member]

Hello,

We are using CR 2013 and the latest version of CR for VS 2012. Some reports were created using the earlier software versions.

In our company the users have different versions of Internet Explorer - from IE 8 to IE 11. As a result many users can see some reports only in browser Compatibility mode.

I wonder - is there a way to force the CR Viewer to display all reports in a particular compatibility mode - for instance, in IE 8 mode or something like this, so the users won't have to switch between compatibility modes all the time?

Thank you.

[former_member11696 · Accepted solution]

Hi Peter,

Moved to .NET SDK forum.

With SP 8 they should not have to use Compatibility modes.

As a test if you bring one of those "Compatibility mode" reports up to date does it work in standard mode?

I'm curious what is in the report that is causing IE to need the switch...

Any chance to get one of the reports with sample data saved in it so I can test also?

Thanks

Don

[Former Member · Accepted solution]

Hi Don,

Thank you for your response.

I cannot really understand what's causing the report to run in a particular mode. I'll send you an example, but let me try to install SP8 first and see what will happen. I thought I have it already, but probably not. Unfortunately the page where I download service packs (http://scn.sap.com/docs/DOC-7824) doesn't have dates for service packs, so it's difficult to follow.

Peter

[Former Member · Accepted solution]

I had indeed SP 8 installed. Strange, why my web.config shows Version=13.0.2000.0. I had reinstalled SP8, but it is still the same.

I brought all my reports up to date, but this didn't change anything.

[former_member188030 · Accepted solution]

Hi Peter,

13.0.2000 is the assembly version, which would not change for any SP.

It is the File Version of the assembly which would change. Go to C:\Windows\Assembly, right click the CrystalDesicions.CrystalReports.Engine assembly go to properties and check the version tab for its File version, it should be 13.0.8.

Did installing SP8 resolved the browser issue?

Thanks,

Bhushan

[former_member11696 · Accepted solution]

Hi Peter,

Very strange.... With this product the higher the SP the newer the patch. That's why they are on the top of the list.

Can you attach one of your reports that requires Compat mode to this post? I would like to test also. Or if it's private info let me know and I'll send you a link to upload it to.

Try removing parts from the report to see if you can determine what object is causing the reports to need Compat mode to view...

Bhushan, he did say no change, meaning same Compat mode required.

Thanks

Don

[Former Member · Accepted solution]

Hi Bhushan and Don,

I see now that the file version is 13.0.8.1216.

I've just heard that we'll be upgrading all our PCs to IE 11. In IE 11 there is no such issue, all reports can be viewed in both - compatibility mode and regular. So hopefully we won't have this issue anymore.

Maybe part of the problem was that I also have CR 2013 installed, and some reports I was editing in both - VS and 2013, so sometimes I wasn't even sure which version was uploaded.

Thank you for your help!

Peter