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Evaluation in Survey is not returning any results

Hi All,

We have processed a campaign and survey link was sent out in emails.

Now we have saved the survey from mail and we can see activity of type 0000 in our system and also saved survey in database tables.

But after pressing the evaluation system shows message " No Data Available".

In attribute we have checked save survey results and evaluation without BW.

Please let me know if we have to some other configuration to get the evaluation results.

Thanks,

Naresh

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2 Answers

  • Posted on Jan 09, 2014 at 04:00 PM

    Hi Naresh,

    Did you check both checkboxes for evaluation? (i.e. with and without BW)

    See point 2 in following OSS note:

    1541660 - Survey Suite:Survey Evaluation not available in WEBUI

    Regards,

    Nicolas Busson.

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  • Posted on Jan 06, 2014 at 09:21 AM

    Hi Naresh,

    which is the PAI module you are using? Is this the standard CA-one or is there any custom function used.

    best regards,

    Johannes

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    • Former Member Johannes Voglsam

      Hi Johannes,

      Thanks for the reply. Yes we are using the standard PAI - CRM_MKTCA_SURVEY_MKT_PAI.

      Acutally everything is working fine and activities are getting created. Also I can see entries in table CRMD_MKTRU_SVY. But due to some reason evaluation is not returning any thing.

      Thanks,
      Naresh

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