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flag contact number & email id verified

Hi Experts,

we have a requirement

1. where do we flag email id/ contact number verified

2. where do we update social media networks like facebook account,linkdn account etc.

please guide on the same. would appreciate you help.

Thanks & Regards,

Anandkumar

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2 Answers

  • Posted on Jan 07, 2014 at 08:32 PM

    Hello,

    Point 1:

    Actually SAP standard process works the other way around: if an invalid email address is filled-in on the business partner master data, the system will flag checkbox DO_NOT_USE as soon as an "undeliverable" message is received. See: Bounce Management - Campaign Management - SAP Library.

    Point 2:

    There are many ways to fulfill this requirement: you could use standard identification tab to store the corresponding user IDs, or create an AET table extension for business partner object, or activate CRM_SMI business function in CRM7.0 EhP3: Social Media User Data - Business Partners - SAP Library

    Cheers,

    Nicolas.

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  • Posted on Jan 08, 2014 at 05:24 AM

    Hello Anandkumar,

    For Point ( 2 )

    You can also take a look at below blog by @Jerry_Wang

    http://scn.sap.com/community/crm/blog/2013/11/08/twitteralso-facebook-is-official-integrated-into-crm-70-ehp3

    Regards,

    Ashik

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