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Email Functionality

Hello All,

I have couple of questions :

1) Is there a way to send out email notification to a person (IT manager) when an incident with high priority is created ?

I have tried PPF actions, but could not find correct Partner Func.for manager and was not successful

I tried BRFPlus, still no luck

2) How is it possible to send out "Solution Text" or "Log" in an email to reported by when status of incident changes to Proposed solution

Any thoughts on this ?

Regards,

AD

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jan 03, 2014 at 01:40 PM

    Hi AD,

    Check the below link for email config

    http://scn.sap.com/docs/DOC-35291

    Also check the notes and link.

    http://scn.sap.com/people/riccardo.escher/blog/2009/08/21/pep-up-your-charm--part-1-howto-create-a-smart-e-mail-action

    Note 691303 - Sending E-Mail from message after status change

    Note 865619 - Actions should only be scheduled if status is newly set

    Note 1275036 - Linking action execution and status change

    Note 895550 - Name of Smart Form used as e-mail subject

    Note 876540 - PPF: Setting the title of a Smart Form document (mail)

    Note 895550 - Name of Smart Form used as e-mail subject

    Rg,

    Karthik

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  • Posted on Jan 03, 2014 at 01:44 PM

    Hello Ash,

    Check that post from Dolores Correa about how to use email functionality:

    http://scn.sap.com/docs/DOC-35291

    As for your questions,

    1.- Yes you can send a own notification on each new incident creation. You only need to implement class "ZCL_DOC_PROCESSING_CRM_ORDER" and method "ZCRM_ORDER_EXEC_SMART_EQUIPO" and your customs code here to send you a mail trough send mail funtion.

    Regards,

    Luis

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  • Posted on Jan 06, 2014 at 09:13 AM

    Hi Karthik, Hi Luis,

    Thanks for your prompt reply. Earlier I was able to send email notification to users, however the text part was missing in emails.

    I had used Smartform : AI_CRM_IM_FULL_DATA_FORM and other forms as well, however was unsuccessful as the form giving dump when using with processing method CRM_SRVORDER_EXEC_SF_MMR

    I have been through the blog many times, however i missed the part where in solution was mentioned right there for using AI_CRM_IM_FULL_DATA_FORM

    Thanks once again.

    Luis,

    I assume implementing class and method requires programming knowledge, I will check with a programmer, thanks for the hint.

    Regards,

    AD

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