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IRT percentage is 100% at during incident creation

Hi All,

I configures ITSM incident management along with SLA.

everything was working fine but suddenly, the IRT percentage is becoming 100% even when we have time left to reach the threshold.

Please find below the screenshot.

we are in SAP Solution manager SP10.

Kindly guide to resolve the issue.

No changes has been made in the configuration.

Thanks,

Subhashini.

IRT.png (10.4 kB)
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  • Best Answer
    Posted on Jan 03, 2014 at 11:13 AM

    Hi Subhashini,

    Check

    SCAL - calendar for your use case and below sap note

    1913133

    SLA configuration hints for SAP Solution Manager 7.1

    hope this helps

    Regards

    Prakhar

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    • Former Member Prakhar Saxena

      Hi Prakhar,

      for our scenario, we have got only three priorities. high,medium and low.

      in the priorities in help--> create support message are hardcoded.

      for the priority given as low, it is coming as blank in ITSM.

      but for other priorities, when we enter the priority automatically the IRT reaches 100%.

      i have not used the factory calenderr, we have configured all days are working days.

      And i have tried using the same in stadard transaction type as well. same problem is coming.

      kindly advice.

      Thanks,

      Subhashini

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