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author's profile photo Former Member
Former Member

Hardware key issue in service marketplace

Dear Experts,

Today has our maintenance certification license last day. I put wrong hardware key number(PRD) for DEV maintenance certificate license, when i generate license key at service marketplace. Now I am getting error like" - Duplicate entry – to change an existing entry choose ‘Change selected entry’ after enter correct hardware key number. I selected option change selected entry. Now privous has gone to exiting entry . Then i entered correct hardware key .but issue still persisting. please help sort out.

Warm Regards,

Prabaharan B

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 03, 2014 at 07:36 AM

    Change the hardware key for the system and request a new certificate

    Go to SAP License Key ----> Select Installation ---> Select System ----> and after that click on EDIT system.

    There you need to update the new hardware key ----> and then submit it . After this request a new maintenance license.

    To update the new license key ----> go to SLICENSE ( 000 ) client ----> and then delete the existing maintenance certificate

    Then import the certificate ..

    Thanks

    Rishi

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    • Former Member Former Member

      Hi Balakrishnan,

      After updating the correct hardware key, to generate the maintainence certificate you can delete the existing entry from system data or just you can select the option Change an existing entry by choosing the old license then the maintenance certificate will be generated. The remaining process is same.

      Regards

      Sudhir Sadhu

  • author's profile photo Former Member
    Former Member
    Posted on Jan 04, 2014 at 05:54 AM

    Hi sudhir,

    I cannot generate maintenance certificate to PRD. It is showing same error after enter correct hardware key.

    Regards,

    Prabaharan B

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