Skip to Content
Jan 03, 2014 at 06:29 AM

Account information not recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005)



I receive this error when trying to log in with manual AD authentication. I get a commit succeeded in the stdout.log.

One point I noticed is that the AD user password has a complex password with special characters. Can this cause an issue?

Trying to log in to CCM > Manage Servers using AD authentication gives 'internal error'.

If the special characters (<>?/!@#+:;~|) is not an issue (we have most of the characters mentioned there), what else could I look at? Please suggest.

Product: SAP BI BO 4.1 SP01

The only debug option I use is debug = true in bscLogin.conf.