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Crystal Reports install on Windows 8

I am trying to install CRRuntime_64bit_13_0_8.msi on a Windows 8 64bit PC. I am getting an error, failing to register modules (crtslv.dll, pageobjectmodule.dll etc etc). Skimming through the errors the PC asks for a reboot after the install. I have run the Microsoft C++ Redistributable Package for x86 platforms and it didn't help.

Interestingly I have installed the same file on another PC which is exactly the same without issue although it never asked for a reboot. However on this PC when running my vs2012 application, which target framework is .net 3.5, the reports fail to load. The error: 'The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception' shows. The application running on XP (32bit) and on a windows 7 (64bit) PC works fine.

So I have 2 issues. The install of the msi file on one PC and then the failure of the reports to load on the other PC.

Any help appreciated


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  • Best Answer
    Posted on Jan 03, 2014 at 05:05 PM

    Hello Peter

    First, I'd like to ask you to split the two issues into two posts. In this way, others following in your footsteps will be able to find the answer more easily. And we also follow the Rules of Engagement.

    In this post, let's tackle install of the MSI. Logging of the install may help. See the MS KBA here:

    How to enable Windows Installer logging

    See if you can register the file crtslv.dll manually using regsvr. More than likely you will not be able to, but the error may give us a pointer. Runing Process Monitor while using regsvr may also give us info on why the registration is failing.

    In all of this, I assume you are logging in as a Local Admin on this computer. Which bring up an idea. You mention that on another computer you are able to install the MSI with no issues. If you log in with that user's credentials in the failing computer, are you able to run the MSI successfully?

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

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