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Problems connecting to Salesforce Sandbox Environment

Hello, I am trying to connect to my client's salesforce sandbox through Crystal Reports 2013 and keep receiving this error:

Logon Failed.

Details: HY000:INVALID_LOGIN: Invalid username, password, security token; or user locked out. [Database Vendor Code: 41]

I am logged in to the sandbox with no problem so I know the above is false. I also tried this with switching the "Server" to and received the same error. Please advise.

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  • Best Answer
    Posted on Jan 07, 2014 at 08:47 PM


    Have you added your machine IP address to to Trusted IP Ranges?

    You have to login to SFDC, click Setup at the top > Administration Setup (on the left menu) > Security Cotrols > Network Access

    If it is added then you do not need Token, otherwise you need to login with Password+token

    That is very common reason

    2.) Do you have SFDC System DSN in your 32 bit ODBC Administrator? Does it have Proxy configuration there? Is it correct?

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