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Former Member

MMS Authentication Failed

hi,

today i suddenly got an error MMS Authentication Failed .Iam able to login till yesterday but suddenly i got that error . iam unable to authenticate from my android application., Please find the attached screen shot .

Can anyone please tell me why this issue occurs and how can i solve this issue ?

Is there any user expiration?

screenshot.png (514.8 kB)
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4 Answers

  • Jan 02, 2014 at 07:44 AM

    Hi,

    Please provide more details:

    what kind of application this is?

    what is backend configuration?

    This login is SSO based?


    Rgrds,

    Jitendra

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  • Jan 02, 2014 at 10:44 AM

    You have entered the wrong credentials resulted in authentication failure. And the user has been locked in SUP server. You have to wait for preconfigured time interval to automatically unlock the user (default is 600 secs), then enter the correct credentials.

    - Midhun VP

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    • Ofcourse if the password is expired means the system will not allow you to login from the app. Reset your password and pass the new credentials from the device, it will work.

      - Midhun VP

  • Jan 03, 2014 at 09:40 AM

    Is this issue resolved ?

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    Former Member
    Jan 03, 2014 at 01:13 PM

    that was due to password expiry i had already told . yeah that is solved

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