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Former Member

Customer Down Payment Error

Hi All,

My Client is selling 5 material products, they taking Rs.10,000 advance payment for each product.

So,First we created Down Payment Request through T code - F-37 for Rs.50,000. After 15 days they received down payment from customer Rs.30,000 against my Down payment req. remaining 20,000 our customer paid later, so I created Down Payment through T code F-29 for Rs.30,000. after some days customer cancelled his order for 2 products, so only three product are produced. but when we seen Customer account there account balance shows 50,000 payment request and Rs.30,000 down payment received, Rs.20,000 remaining open, so how to cancel this 20,000 rs. from customer account.

Please help me.

Regards,

Prasann

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    author's profile photo Former Member
    Former Member
    Posted on Jan 02, 2014 at 07:29 AM

    Hi Prasann

    kindly look into below Screen shot normally the document request is going to clearing item

    so no need to reverse that entry it's a noted item actual entry which goes to finance is down payment

    of Rs.30000/- that is correct

    F-37 Entry as noted item for document payment request

    F-29 Enteries

    Hope this will solve your doubt.

    Thanks & Rgds

    Trinath Gujari


    docomo_test.JPG (42.9 kB)
    docomo_test.JPG (42.5 kB)
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  • Posted on Jan 01, 2014 at 06:28 PM

    Hi prasann,

    You cannot cancel the documents created as downpayment request but you can reverse those documents through

    FB08. There are no line items created for these documents.

    Thanks,

    G Rajendhar.

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 02, 2014 at 05:25 AM

    Hi Prasann,

    I will explain my way first, then will give your solution.

    My way:

    - Down payment request: 50,000USD

    - Down payment: When do this step, I entered the customer, then, click on Requests Button, the system will list down all Down payment requests of customer.

    I will change manually amount of Down payment request from 50,000USD to 30,000USD, and save document.

    - Check Customer line items:

    + Down payment request 50,000USD is cleared.

    + Down payment 30,000USD is open item.

    Your case:

    I think when you create down payment, you do not link down payment with down payment request, correct?

    So, the solution is reverse Down payment 30,000USD and post again as I explained (click on Requests button).

    If you have any error, please tell me.

    Regards,

    Julie

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