Trip approved but payment is not done

[anandkumar_radhakrishnan]

I got an issue in workflow where TRIP submitted for expense was approved by Supervisor but the employee was not paid by Finance. means Payment dint happen.. what might be the issue?

[I042439]

Hi Anand

I am sure you must've already checked this...just wanted to be sure....did you check the workflow log...did it go fine after approval? Any errors there? or in ST22 ? or in SM14/SM13 (for WF-BATCH)?

Regards,

Modak

[anandkumar_radhakrishnan]

Yeak Modak. I checked already. I dont see any entry in ST22 or SM13. No access for SM14. I got two tickets with similar issue. Not sure if both are related.

[Former Member]

Hi Anand

Before I answer, I want to understand one thing. Did u run complete life cycle in R/3 (posting to FI). If yes, then after the manager has approved did u settle the Expenses & posted to FI??

lets assume that u have posted it & still u don't get the Expenses paid. here the issue might be Incorrect assignment of symbolic to GL's or check the table V_T702N_K (Posting of Paid Individual Receipts) check the Indicator for which u have set as default.

Hope this Info will be Useful

Cheers

Pradyp

[anandkumar_radhakrishnan]

Hi Pradyp,

              I could see the first option was being selected in the screen shown above.will that have an impact on the payment?

[Former Member]

Yes Anand

It plays an Impact..If u select the first option as "Paid receipts are not posted" then the payment cannot function in such case, as ur not posting any paid receipts to FI. So, I suggest u to select the last option in the table "Paid Receipts are posted in Travel request with Trip" and let me know if u still face any issues.

Hope this Info will be helpful

Cheers

Pradyp

[anandkumar_radhakrishnan]

Thanks Pradyp. But that setting is applicable for all trips right? I see many trips getting approved and paid properly which are raised after this. Is there a criteria where it fails?

[Former Member]

Hi Anand

Tell me one thing.. Is this happens regularly for those selected Employee's or it happened only once.Else try once again to raise Expenses & let us know what are the outcomes. Regarding the possibilities even I'm not pretty sure where the assignment went wrong. I doubt abt the Vendor Account for those Employee's from FI side. whether they have assigned to that Vendor Account for Posting Accounting GL's or not. (Debit / Credit)

Please come back with screen shots for clear reference

Cheers

Pradyp

[anandkumar_radhakrishnan]

Thanks Pradyp. I will see if functional can get me these details.

[anandkumar_radhakrishnan]

i got to know that there is one Program RPRPRVSW which is used to reset trip status when any issue in Settlement/FI transfer etc. Is that advisable? there is one Z program created which is a copy of it by removing Exit statements. 

[Former Member]

Hi,

After Expense approve kindly check the status got updated or not.Afetr approved status only payment process will be started.

And Make sure that while approval process going on Expense document should not be in open state.

Regards,

Ragav

[anandkumar_radhakrishnan]

Is there any table to check what is the current status. I dont have access to important Tcodes where i can check.

[Former Member]

Hi

'TRIP' transaction.

Check in PTREQ_HEADER table.(PTREQ* tables)

Regards,

Ragav

[anandkumar_radhakrishnan]

I dont see any entry in PTREQ_HEADER table

[Former Member]

Refer following threads.

Table for Travel request status | SCN

Tables involved in Travel expense (Tcode TRIP) | SCN

Regards,

Ragav