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author's profile photo Former Member
Former Member

Portal runtime error

Dear Experts,

I had applied some add-on fourm ,wiki and required components on sap netviewer portal 7.3 for EHP1.Now I am getting below run-time error.

An exception occurred while processing your request. Send the exception ID to your portal administrator.

Exception ID 07:33_31/12/13_1637350

See log file for details about this exception

How can I resolve error.Please do Needful.

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7 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 31, 2013 at 06:58 PM

    Locate the entry from the defaultTrace and post here. The exception ID itself tells nothing. Have you tried restarting the portal? When do you get the error? When logging in, navigating somewhere, clicking on something? I suggest you learn how to create proper discussion threads if you want people to help you.

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  • Posted on Dec 31, 2013 at 07:03 PM

    Hello

    Check the latest default trace when this issue happens.

    Regards

    RB

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  • Posted on Dec 31, 2013 at 07:14 PM

    Dear Sahil,

    Please paste the content of latest default and application log

    With Regards

    Ashutosh Chaturvedi

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 01, 2014 at 07:55 AM

    This message was moderated.

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    • Former Member

      I guess I should have instructed you to include only relevant parts of the defaulTrace as an attachment, not embedded in your response. Anyway, the problem you are seeing is because the components haven't been properly deployed. I suggest you get help from someone who knows what to do rather than trying to fix it yourself.

  • Posted on Jan 01, 2014 at 10:42 PM

    Hello

    The exception ID you first provided is 07:33_31/12/13_1637350

    I was unable to find the exception ID which you have provided in your initial post in the default trace.

    I could find exception ID's starting from 11:40_31/12/13_1637350 and this is what I could see:

    #2.0 #2013 12 31 23:40:30:968#0-800#Error#com.sap.portal.prt.runtime#

    #EP-PIN-PRT#tc~epbc~prtc~api#C000AC1091CE080E0000000000000F68#1637350000000004#sap.com/com.sap.portal.runtime.system.hooks#com.sap.portal.prt.runtime#snehal#238##A4F609A572B711E380F100000018FBE6#f20101c872b711e3b80500000018fbe6#f20101c872b711e3b80500000018fbe6#0#Thread[2042720949|com.sap.portal.runtime.system.hooks.ErrorComponent\#pcd%3aportal_content%2fevery_user%2fgeneral%2fdefaultAjaxframeworkContent%2fcom%2esap%2eportal%2econtentarea.content.pcd%3aportal_content%2fadministrator%2fsystem_admin%2fsystem_admin_role%2fcom%2esap%2eportal%2esystem_admin_ws%2fcom%2esap%2eportal%2esystem_configuration%2fcom%2esap%2ekm%2eAdminConfig%2fcom%2esap%2ekm%2eAdminConfigCM%2fcom%2esap%2ekm%2eConfigCM,5,Dedicated_Application_Thread]#Plain##

    11:40_31/12/13_1637350

    [EXCEPTION]

    com.sapportals.portal.prt.runtime.PortalRuntimeException: There is no portal component associated with the following context: pcd:portal_content/administrator/system_admin/system_admin_role/com.sap.portal.system_admin_ws/com.sap.portal.system_configuration/com.sap.km.AdminConfig/com.sap.km.AdminConfigCM/com.sap.km.ConfigCM

    Check whether this SAP note is relevant for this issue.

    1730031 - Portal runtime error in HTML Viewer room part

    Also there were other errors I have noticed in the default trace log. So I am not sure whether they are related or not.

    I suggest you to consult these SAP notes as well.

    1800616 - Some applications fail to start during server startup

    1840895 - Failed components after upgrade to SAP Netweaver Portal 7.30

    870234 - Portal doesn't come up during/after SP13 upgrade

    1834097 - Error: "Failed to lookup External Link for:" in the portal – how to proceed the investigation

    A small suggestion would be to check the latest default trace with the exception ID when the issue happens.

    Regards

    RB

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 02, 2014 at 05:15 AM

    hi sahil ,

    assign proper roles in portal and r3 for the user ur trying on to...... kindly chk in SU01 for that user with proper role assignment and in portal side also .....and kindly assign correct user in 105 infotype in 0001 subtype ........

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 06, 2014 at 07:38 AM

    Dear friends,

    I could not solve my problem.Please do needful.I had posted to SAP too. Still it's under processing since long time.

    Thanks a lot for your replies.

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