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Urgent help needed - MSS manage substitution - "This action is not valid for this item"

Dear All,

We are in the process of HRSP upgrade. The Manage Substitution functionality is not working in MSS. We click on the option and message is displayed stating that "This action is not valid for this item". We upgraded Sandbox and it was working fine there. In development landscape it is not working. The functionality is also working in QEH which is not upgraded.

I am not sure whether this is an upgrade issue or some issues with UWL. Please suggest some solution. We are beginning QEH upgrade tomorrow and needs to fix this to proceed.

Regards,

Rahul Krishna R

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  • Best Answer
    Posted on Dec 26, 2013 at 05:31 PM

    Do not mention urgent! This is against the policy, just post your query and fellow members will help you!

    it can be due to custom XML or connector issues, please follow below steps a. Log on to the portal with an id that has tasks in the UWL and can access the PCD. Go to Content Administration > Portal content 1. Content provided by SAP 2. End user content 3. Standard Portal users 4. Iviews 5. com.sap.netweaver.bc.uwl.iviews 6. Open the folder 7. Right click on the Universal Worklist 8. And display a preview. 9. From that preview click on the manage substitution rules from the context menu and let me know if the issue can be reproduced from here. b.Also remove the custom xml file and retest if the issue happens again. c.Kindly check if the adhoc system is active. d. Please ensure that there is 1 to 1 mapping and noredundant user mapping as per SAP Note# 854549. e.Please check personalizations on the UWL for this user. If the user has personalization, please clear it.

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