Device status becomes offline automaticallyb

[Former Member]

hi,

in sybase centre control some device status shows offline  with in few hours after synchronise. Why device became offline? when device became offline ?

[former_member186566 · Accepted solution]

Hi,

Its the feature of SUP, this offline capability gives better performance and takes less battery power from the device.

If device didnt receive any push notification then it will go offline.

Android GCM, iOS APNS and BB BES will take care this offline capability. By enabling this, message will be delivered even though device in offline.

If you want to make the device online always, you can also do that. Select the user in Application connection, goto the property->Apple push notification(for iOS device) disable this feature. This will makes the device online always.

Regards

Yokesvaran Kumarasamy

[Former Member · Accepted solution]

thanks to all my issue is solved

[midhun_vp · Accepted solution]

Close this thread marking right answer, that help others find the answer quickly.

- Midhun VP

[Jitendra_Kansal]

Please close this thread since your issue has been resolved.

[Jitendra_Kansal]

Hi,

Check the device/emulator logs.

Please elaborate more like when exactly do you see user's status as offline?

Rgrds,

Jitendra

[midhun_vp]

When the user stop using the app the status goes offline in the SCC. Again when the user start using the app it comes online in the SCC. Its a normal behavior. You can also see when the user used the app last time, in that same screen. Hope that answers your question.

- Midhun VP