How to provide default values in dropdown in emplo...

Iam a new of SAP CRM EIC,can u please tell me how to provide drop downl list values in sap crm EIC.my requirement is ,

"From" field in all out going calls should be dafuletd to " AskHRfront office" maill box of the my hr team.

Next one how to remove drop down values in Email address tab//because here there is no geter methods and where we need to write the logic?and here there is no contet nodes and attributes in EIC screen..

please provide me the information!!!

Thanks@

Kalpana

SAP Managed Tags:
CRM Interaction Center

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can u please share Employee interaction center roles inbox screens and EIC related screen

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Hi Kalpana,

Please send me a screenshot of your requieremen, explain it better. Tell me the wiew, context node and attribute of each field.

Regards.

My requirement is in Empooyee interaction center bussiness roles ..below

"From" 1) "FROM " field in all outgoing Emails should be defaulted to "Ask for customer" mailbox of the MyHR team

2. 2) Personal email address "customer.manager" should be removed from dropdown

3) From email can still be changed manually, so the current other available email addresses can stay in the dropdown.

These are my requirements..but iam unable to know the context node and attributes because iam facing the below problem..while iam opening in inbound emails it cant be opened some exception will be raised ..set_responsible_for_oneorder method in implementation class..so please provide me solution.

While iam logon to EIC Bussines role,iam selecting Inbox ,Search result view will be opened.

In search result view page iam searching in- main category - inbound email or outbound email

Time period - 1 year

I find some outbound emails ,after that iwill be open any one of result list ,After iam clicking on create follow up button . then exception wil be raised. Like below screen shot..

in set_responsible_for_oneorder method line number 57 exception will be raised..so what shall we do now.

if lv_partner_no is initial.

rv_success = abap_false.

lv_remark = 'Process Control: Unable to determine responsible'."#EC NOTEXT

assert id ic_webclient_process_control subkey lv_remark condition 1 = 0.

line number 57- - raise exception type cx_crm_ic_internal_error exporting remark = lv_remark.

Hi the problem is solved...Now the Problem is..Iam not seeing the context node,attribute in FROM field...Drop down values will be maintained in .HTML page only ..the code is as below..so where wee need to do changes

My requirements : 3 requirements i have ..that is followed manner.

1) "FROM " field in all outgoing Emails should be defaulted to "Ask for customer" mailbox of the MyHR team.

2) Personal email address "customer.manager" should be removed from dropdown

3) From email can still be changed manually, so the current other available email addresses can stay in the dropdown.

component name - BT126H_MAIL

view name - BT126H_MAIL/send_screen

Context node is no

attribute is not available

I ifnd the FROM field code in .HTML page. like as below.

<thtmlb:dropdownListBox id = "fromSelect"

selection = "<%= gs_from-name %>"

disabled = "<%= lv_display_mode %>"

nameOfKeyColumn = "NAME"

nameOfValueColumn = "ADDRESS"

onSelect = "SENDER_SELECT"

table = "<%= gt_from %>"

width = "100%" />

</email:visibilityToggler>

</div>

</td>

</tr>

<tr>

<%-- <thtmlb:label text="<%= page->otr_trim( 'CRM_EMAIL/TO' ) %>" for="toField" /> --%>

data: lv_toField_id type string.

data: lv_x type string value 'X'.

data: lv_to_text type string value 'To ...'.

lv_toField_id = controller->get_id( 'toField' ).

<thtmlb:button id = "toAddressBtn"

onClientClick = "addrSearchDialog('<%= lv_toField_id %>','',true)"

enabled = "<%= lv_no_display_mode %>"

text = "<%= lv_to_text %>" />

<%-- width = "80%" /> --%>

<%-- text = "<%= page->otr_trim( 'CRM_EMAIL/TO' ) %>"/> --%>

</td>

<email:visibilityToggler id="toToggler" >

<email:addressInputField id = "toField"

button = "<%= lv_x %>"

addresses = "<%= gt_to %>"

groupwareSource = "<%= gv_address_source %>"

editable = "<%= lv_no_display_mode %>"

tooltip = "<%= page->otr_trim( 'CRM_EMAIL/ADDSEARCHTO' ) %>" />

</email:visibilityToggler>

</td>

</tr>

if gv_channel_type eq cmail_email.

<%-- is 'cc' field visible or not? --%>

if not gt_copy_to is initial or gs_user_settings-cc = crmem_on.

lv_visible = 'TRUE'.

else.

lv_visible = 'FALSE'.

endif.

<tr>

<%-- <thtmlb:label text="<%= page->otr_trim( 'CRM_EMAIL/CC' ) %>" for="copyToField" /> --%>

data: lv_ccField_id type string.

data: lv_cc_text type string value 'Cc ...'.

lv_ccField_id = controller->get_id( 'copyToField' ).

<thtmlb:button id = "ccAddressBtn"

onClientClick = "addrSearchDialog('<%= lv_ccField_id %>','',true)"

enabled = "<%= lv_no_display_mode %>"

text = "<%= lv_cc_text %>" />

</td>

<email:visibilityToggler id = "copyToToggler"

is_visible = "<%= lv_visible %>" >

<email:addressInputField id = "copyToField"

button = "<%= lv_x %>"

addresses = "<%= gt_copy_to %>"

groupwareSource = "<%= gv_address_source %>"

editable = "<%= lv_no_display_mode %>"

tooltip = "<%= page->otr_trim( 'CRM_EMAIL/ADDCOPYTO' ) %>" />

</email:visibilityToggler>

</td>

</tr>

<%-- is 'bcc' field visible or not? --%>

if not gt_bcc_to is initial or gs_user_settings-bcc = crmem_on.

lv_visible = 'TRUE'.

else.

lv_visible = 'FALSE'.

endif.

<tr>

<%-- <thtmlb:label text="<%= page->otr_trim( 'CRM_EMAIL/BCC' ) %>" for="bccToField" /> --%>

data: lv_bccField_id type string.

data: lv_bcc_text type string value 'Bcc ...'.

lv_bccField_id = controller->get_id( 'bccToField' ).

<thtmlb:button id = "bccAddressBtn"

onClientClick = "addrSearchDialog('<%= lv_bccField_id %>','',true)"

enabled = "<%= lv_no_display_mode %>"

text = "<%= lv_bcc_text %>" />

</td>

<email:visibilityToggler id = "bccToToggler"

is_visible = "<%= lv_visible %>" >

<email:addressInputField id = "bccToField"

button = "<%= lv_x %>"

addresses = "<%= gt_bcc_to %>"

groupwareSource = "<%= gv_address_source %>"

editable = "<%= lv_no_display_mode %>"

tooltip = "<%= page->otr_trim( 'CRM_EMAIL/ADDBCCTO' ) %>" />

</email:visibilityToggler>

</td>

</tr>

endif.

<tr>

<thtmlb:label text = "<%= page->otr_trim( 'CRM_EMAIL/SUBJECT' ) %>"

for = "subjectField" />

</td>

<bsp:findAndReplace find = "&#"

replace = "&#" >

<thtmlb:inputField id = "subjectField"

width = "100%"

maxlength = "255"

disabled = "<%= lv_display_mode %>"

value = "<%= gv_subject %>" />

</bsp:findAndReplace>

</td>

</tr>

if gv_channel_type eq cmail_email.

if not gv_importance is initial or not gv_sensitivity is initial or gs_user_settings-options = crmem_on.

lv_visible = 'TRUE'.

else.

lv_visible = 'FALSE'.

endif.

<thtmlb:label text = "<%= page->otr_trim( 'CRM_EMAIL/IMPORTANCE' ) %>"

for = "importanceSelect" />

</td>

<email:visibilityToggler id = "optionsToggler"

is_visible = "<%= lv_visible %>" >

<thtmlb:dropdownListBox id = "importanceSelect"

selection = "<%= gv_importance %>"

disabled = "<%= lv_display_mode %>"

nameOfKeyColumn = "LOW"

nameOfValueColumn = "DDTEXT"

table = "<%= gt_importance_select %>"

width = "100%" />

</email:visibilityToggler>

</td>

<thtmlb:label text = "<%= page->otr_trim( 'CRM_EMAIL/SENSITIVITY' ) %>"

for = "sensitivitySelect" />

</td>

<thtmlb:dropdownListBox id = "sensitivitySelect"

selection = "<%= gv_sensitivity %>"

disabled = "TRUE"

nameOfKeyColumn = "LOW"

nameOfValueColumn = "DDTEXT"

table = "<%= gt_sensitivity_select %>"

width = "100%" />

</td>

</td>

</tr>

IF lv_display_mode eq 'TRUE'.

lv_visible = 'FALSE'.

ELSE.

IF gs_user_settings-email_forms = crmem_on.

lv_visible = 'TRUE'.

ELSE.

lv_visible = 'FALSE'.

ENDIF.

if gv_crmexpress_flag = 'X'.

<tr>

<thtmlb:label text = "<%= page->otr_trim( 'CRM_EMAIL_EXTENSION/MAILFORM_SELECT' ) %>"

for = "mailformselect" />

</td>

<email:visibilityToggler id = "mailformToggler"

is_visible = "<%= lv_visible %>" >

<tr>

<td>

<thtmlb:dropdownListBox id = "mailformSelect"

selection = "<%= '' %>"

disabled = "<%= 'TRUE' %>"

nameOfKeyColumn = "MAIL_ID"

nameOfValueColumn = "MAIL_ID"

onSelect = "mailFormSelect"

width = "100%" />

</td>

<thtmlb:button id = "addMailforms"

onClick = "mailFormAdd"

text = "<%= page->otr_trim( 'CRM_EMAIL_EXTENSION/MAILFORM_APPLY' ) %>"

tooltip = "<%= page->otr_trim( 'CRM_EMAIL_EXTENSION/MAILFORM_APPLY_TOOLTIP' ) %>" />

</td>

</tr>

</table>

</td>

</email:visibilityToggler>

</td>

</tr>

endif.

This is the "FROM" field screen.

After clicking F2 on "FROM" Button the screen is like this..below

can u please tell me the solutions?

Hello Kalpana,

Check the example bsp component "CRM_THTMLB_COMP"

and go to the "Drop-down List Box" page for your reference.

Regards,

Ashik

hiii jorge

My requirement is how to provide default values in drop down .and how to remove dropdown values.

in manually we need to change any value in the dropdown..so the current availbe dropdown value is also stay in drop down how..to do it

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Hi Kalpana,

Check these links:

How to provide F4 Help - CRM - SCN Wiki

SAP CRM: Implementing a valuehelp using the GET_V for a DDLB

Creating a Dropdown in SAP CRM WebUI

Best regards.

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