Skip to Content
author's profile photo Former Member
Former Member

Issue with SUM tool in pre-processing phase:

Dear Experts,

We are in the process of upgrading ECC system from SP11 to SP23 using SUM tool. We were in the middle of Pre-processing stage, but the process got hanged and when we try to restart it using STARTUP.BAT file of SUM tool DSU services is not starting. When i click STARTUP.BAT , starting DSUI screen will popup and it will terminate in few seconds.Please find the attached screen shot and jump.trace file for your reference and kindly help us to resolve this issue as soon.

Regards,

SURYA

sum_issue.JPG (62.9 kB)
Add a comment
10|10000 characters needed characters exceeded

Related questions

3 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 24, 2013 at 07:30 AM

    Hi,

    This has been done already as we have a backup of SUM and we restored those two files from the backup earlier which works fine now.But now we are facing a different error. DB clone jobs are getting failed because of the spool error as shown below

    Kindly help me how to resolve the issue...

    Regards,

    SURYA


    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Dec 24, 2013 at 04:55 AM

    Hi Surya,

    Could you restart the server and try again.

    Regards,

    Deepak Kori

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Dec 24, 2013 at 05:01 AM

    Hi,

    What is the version of the sum tool . Hope you are using SP09.

    Please check if there are any process of STARTUP still running .

    try to to run the below command and see if the ports are still being used 4241 or 4239

    netstat -ano | findstr 4239

    netstat -ano | findstr 4241

    Thanks

    Rishi Abrol

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.