BO4 - frozen browser after session timeout

[former_member272336]

Hi,

Using bo4 sp8.

we have a session timeout and idle document property timeout property set at 30 minutes and when expires the entire browser session is frozen.

Fine that session time out after this time, but would expect it just to say session time out and not just freeze the entire browser session.

IE and chrome same behaviour.

Any ideas why freezes entire browser session.

Thanks - screenshpt below.

[Former Member · Accepted solution]

hello philip,

I would suggest  to increase the java heap size (Make a backup copy of serve

r.xml file prior to editing).

The default path is <install dir>\SAP BusinessObjects\Tomcat6\conf\server.xml and the interested line should look like this

:

<Connector port="8080" protocol="HTTP/1.1" connectionTimeout="20000" redirectPort="8443" compression="on" URIEncoding="UTF-8" compre

ssionMinSize="2048" noCompressionUserAgents="gozilla, traviata" compressableMimeType="text/html,text/xml,text/plain,text/css, text/j

avascript,text/json,application/json" maxHttpHeaderSize="65536" />

Please double the value find within the parameter "maxHttpHeaderSize"

I would also clean the cache of Tomcat manually and restart it

I hope this helps.

Cheers,

Fadoua

[former_member272336 · Accepted solution]

Hi Fadoua,

Thanks for advice.

What would you recommend increasing the heap size to?

Any client side changes as this issue being faced at client side and only after session timeout?

Thanks

[Former Member · Accepted solution]

Double the value.

In the Client side you can clean the browser cache.

If it's happening with Chrome and IE probably not java related but to confirm you can also  test with Htlm mode. BIlauchpad -> Prefrences-> change modification adn view setting from interactive to htlm ( web) and test.

Fadoua

[former_member272336 · Accepted solution]

Thanks again for advice.

[former_member272336 · Accepted solution]

Hi,

Just to let you know when have as web viewing and editing preferences session timeout message appears as expected.

Definitely a java issue.

Thanks

[Former Member · Accepted solution]

Check if

-The compatibility mode in IE is enabled ,

-The  Java version and browser version are both supported and compatible

-you can also test the following:

In the IE browser,  go to Tools > Internet Options > Security >

Internet > Custom Level

Reset custom settings ( Reset to   >  Medium or

Medium Low )  Reset

Cheers,

Fadoua

[former_member272336 · Accepted solution]

Thanks for advice.

Will give it a go.  Security seeting sjust looks to give use three choices, high, medium high and medium - sill try medium

Found under tools compatibity view settings - will try add site here

Notice pop-up blocker on ie is checked - will also try unchecking this - don;t know if this having any impact?

Is there a an equivalent in chrome to check compatibity mode running, security settings.

[Former Member · Accepted solution]

Right click Chrome's icon>Properties>Compatibility tab

[former_member272336 · Accepted solution]

HI,

Thanks for advice.

Tried in ie with compatability view set and security set to medium low and also turnon pop up blocker turned off.

Gave session timeout message now as expect.

Will now try with just compatability enabled and security settings and turnoff pop up blocker set as before.

Thanks again as at least now behaving as expected.

[former_member272336 · Accepted solution]

Hi,

Definitely looks to be some difference between medium and medium low level security which causes this.

Given ok with medium high security and web mode but only ok with medium low security and java mode, any ideas which specific difference between the two levels which controls this behaviour?

A few ones mentioning scripting but not sure exactly.

Thanks

[Former Member · Accepted solution]

Hi Philip ,

I'm glad the issue has been resolved.

Please check the Microsft article for these datails.

How to use security zones in Internet Explorer

Cheers,

Fadoua

[former_member272336 · Accepted solution]

Hi Fadoua,

Thanks again for advice.

Philip

[former_member272336 · Accepted solution]

HI Fadoua,

We are happy have now a working solution in ie.

Still have same issue in chrome.  When look at variou soptions in chrome don't see security options th way we have in ie.

Do you know/where how to chnage these to allow us to achieve the same in chrome.

Thanks