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BO4 - frozen browser after session timeout


Using bo4 sp8.

we have a session timeout and idle document property timeout property set at 30 minutes and when expires the entire browser session is frozen.

Fine that session time out after this time, but would expect it just to say session time out and not just freeze the entire browser session.

IE and chrome same behaviour.

Any ideas why freezes entire browser session.

Thanks - screenshpt below.

FROZEN_SCREEN.png (52.7 kB)
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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 23, 2013 at 12:11 PM

    hello philip,

    I would suggest to increase the java heap size (Make a backup copy of serve

    r.xml file prior to editing).

    The default path is <install dir>\SAP BusinessObjects\Tomcat6\conf\server.xml and the interested line should look like this


    <Connector port="8080" protocol="HTTP/1.1" connectionTimeout="20000" redirectPort="8443" compression="on" URIEncoding="UTF-8" compre

    ssionMinSize="2048" noCompressionUserAgents="gozilla, traviata" compressableMimeType="text/html,text/xml,text/plain,text/css, text/j

    avascript,text/json,application/json" maxHttpHeaderSize="65536" />

    Please double the value find within the parameter "maxHttpHeaderSize"

    I would also clean the cache of Tomcat manually and restart it

    I hope this helps.



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