How can we use Process type in CRM

[Former Member]

hi guys....

we have to generate a report for CRM interactive record details...

our requirement is to display only records related to interaction record(process type = 10

& object type = 126).

this can be identified in BW by

process type(0CRM_PRCTYP)object, in combination with object type(0CRM_PREOTP)...

problem here in our ODS is we have 0CRM_PREOTP as an individual characteristic and 0CRM_PRCTYP as an attribute of another characteristic .

so now i need to restrict the char 0CRM_PREOTP to '126' and attrib 0CRM_PRCTYP = 10.

how can i do this...

i dint find any way... i thot of doing user exit variable..

any suggesions please....

if variable exit is the only way kindly tell me sample to how to write the code...

thanking you...

regards,

nithin

[Former Member · Accepted solution]

Hi,

We can restrict with an attribute only if it is a navigational attribute. Check whether 0CRM_PREotp is a navigational attribute in the infoobject 0crm_prctyp and also "select 0CRM_PREotp in the info-provider as a navigational attribute".Then only you can restrict using this attribute.

Regards,

Mathivanan.R