Data is not displaying on Device(android 4.1.2) for SAP CRM Sales Manager 2.5

[Former Member]

Hello Everyone

I am implementing SAP Sales manager 2.5 using RDS(Rapid Deployment Solution)  Best Practices from SAP MarketPlace . I am done with the Configuration as mentioned in the RDS Documents.

The problem i am facing is that "Data is not being displayed on the Device which is an Android 4.1.2 version Phone" inspite of  connection being established between the device and backend.

I tired using Ipad 2(iOS 5.0) but no luck as data is not being displayed on this device also.

The Landscape is as Follows

SAP CRM 7.0 EHP 02

SAP ECC 6.0 EHP 06( For Sales Order and Quotations)

Agentry 6.0.30

SAP Sales Manager Server 2.5 which is installed on SUP 2.3.

Kind Regards

Trity.

Tags edited by: Michael Appleby

[Former Member]

Hello Trity,

I'm facing the same issue, did you find a solution? Had the solution povided by Edison worked for you?

Thanks in advance for any info.

[Former Member]

Hi Trity,

I got the similar problem, have you found the solution for this?

My case is:

- Before system upgrade (CRM 7.0 EHP1)

• The Sales Manager mobile app can load the data (Activities, Account, Opportunity...) into the iPad.

- After system upgrade (CRM 7.0 EHP3)

• The Sales Manager mobile app no longer load any data into the iPad.
• Debug into BAPI_WRAPPER for Activity(GET), and confirm the the export parameters there are Appointment had been fetched.
• Try to create a new Account from mobile app, after Transmit successfully then the Account went disappear from Mobile app. Verify in CRM UI and found that the new Account had been created successfully in the CRM system.
• Looks like just the mobile app cannot load the data that return from CRM system for some reason.

I see that you are using CRM 7.0 EHP2, and I am using CRM 7.0 EHP3. Does this means that this Sales Manager 2.5 application only working fine in CRM 7.0 EHP1?

If you know what is happening, kindly please share with me.

Thank you.

Regards,

Edison Wang

[Former Member]

Hi Edison

Yes I was successful in implementing the app(Sales Manager 2.5) on my device(iPAD and Andriod). My Landscape remained the same as mentioned earlier in my post i.e CRM 7.0 EPH 02

You have to do the configurations in "Agentry SAP Framework Congigurations" web client For your Business Data(CRM).

You need to open your CRM Sales web client  and do the configurations accordingly in "Agentry SAP Framework Congigurations"-Mobile Data Object Configurations-Mobile Data Object-DO(Standard Data Object)-and accordingly do the configurations for SSLM25_ACCOUNT_GENERIC, SSLM25_ACCOUNT_OWN, SSLM25_ACTIVITY...etc,

Open SSLM25_ACCOUNT_GENERIC goto Data Filter - Get Method-GET do the configurations as is in the CRM SALES web client and tick the "Active Flag" for each setting and Save accordingly.

Repeat this for each Account,Activity,Employee,Leads,Opportunities,,,,etc.

Kind Regards

Trity.

[Former Member]

Hi Trity,

Thanks for the information. Actually I already done the necessary configuration in the system but the data is still not download.

I had raised this issue to SAP, and this appear to be a problem in SAP Kernel 740 patch level lower than 45. You should be realized there will be a numbers for Short dumps appear in your ST22.

I had apply SAP Note 1946946 into SAP CRM system, and the issue is solved.

Regards,

Edison Wang